Moon Palace Nizuc - All Inclusive

The resort credit offered as part of the "VIP" treatment is a scam. They do not provide them as stated in the description. Orbitz attempted to get them to refund me the amount they charged on my credit card, but the property would not comply. Why are they even allowed to post this here?

Great stay here. The staff were all so pleasant and accommodating. I like the fact you can visit the other 2 resorts as well.

The staff, facilities and service were amazing! Perfect place if uou love sun and pools. If you loke spending time in the waves and ocean, choose another property.

The staff were very friendly. The property was clean. Our room was lovely with the spa jacuzzi tub and waterfront view. Unfortunately, the beach has a lot of see****. Every day they had tractors out there removing the see****.

The property is gorgeous! Only issue was with *******. I clearly booked Nizuc with *******, and was put in Sunrise. I also didn’t get the room category I paid for.

Not Family, Children and Disable friendly. Three resort at location (Nuzic, Sunrise, Grand). Staff nonstop trying to sell Timeshare and would not leave me alone even after several “not interested” responses. All Staff wonderful except Check-In Staff rude and unhelpful, have to reprogram my room bracelet keys 5 times, got a card key and still no access, waited for maintenance for 2 days to fix door lock, terrible inconvenience and wasn’t offered to changed room. Room was clean however Jacuzzi in the middle of the room unsafe for kids. Balcony door lock broken, bed very small. Playroom nice, kids enjoy but wasn’t able to leave my kids unsupervised but cheap nanny service available @$18 USD hourly 4 hours minimum plus transportation. My disable father had several difficulties getting around. The transport from room to main lobby runs limited hours. I requested transport to assist for 4am checkout for flight but was told transport closed. They should include a tour of all the amenities at the property within the first 24 hours of check-in. That would have been extremely helpful. Resort should have designated smoking area. People should not be allow to smoke by the kids pool area. Great food options and entertainment, room service great. READ THE FINE PRINTS. ALOT OF THE AMENITIES OFFER WHEN BOOKING WAS DIFFERENT OR LIMITED DURING STAY.

We thoroughly enjoyed our vacation at Moon Palace. The attention to detail in all areas did not go unnoticed. The grounds were beautifully maintained, the food was exceptional and the wait times were minimal even at full resort capacity.

Like the food. Not liking is that this property is not for families with old people that have hard time walking. No elevators.

The Good: The people who work there are kind and appreciate generosity, truly good people. The Bad: Long waits for food at all restaurants. Occasionally, Very Long, 2-3 hours. Ice cold pools and no enforcement of people putting towels on pool chairs and not being able to get one. The Worst: We paid $250 to spend a day at eh Grand and took 2 hours to get a chair and 2-3 hour wait for restaurants. We felt scammed !!