Sahara Sunset Club

Apt RSEG. DO NOT ACCEPT ON CHECK IN. We had a young toddler with us. Our apartment was in a separate building across a road up a hill. This was not conducive to using the pool facilities. Given we had to go down the road anyway, we ended up going to the beach and paying to use so loungers. To access the pool from our building, you had to cross the road and carry the buggy down steps. It was not accessible. Our only outside space felt like a cage. We had to sign an antisocial behaviour policy at check in. This gave false reassurance. We had a full blown party in the apartment above us. I complained to reception. No action was taken. There were no staff in our building to notice. I had to complain again the second night. We had ants in our apartment. The response was to give us a can of insect spray. The bathroom door was warped and would not close. The bathroom shower leaked all over the apartment including the bedroom.. They came up and told us it was fine. No cleaning offered. It happened again the next morning. The bathroom door clearly showed damage so we were not the only ones to experience flooding. I again complained and they cleared the blockage. I had to ask again that they wash the floors given we had a toddler crawling on the filthy floors. The bedding was even wet from dragging in the flood. Overall very disappointed. The only redeeming aspect was one member of the front desk staff that was attentive and responsive when we spoke with him.

Check in was difficult, took time because of a problem in their magnetic machine. Not enough amenities in the apartment. You need to pay extra for indoor pool. You need to pay in order to give you towels for outdoor pool. Housekeeper cleaned the apartment once on our stay and forgot to put soap and shower gel in the bathroom. You have to leave the apartment (check out) before 10AM. I had to pay extra in order to stay until 11. Manager was so inflexible and unhelpful with regard to my asking to stay until 11AM All in all, we are not happy with this resort.

Un completo hotelero muy completo ,con piscinas cubiertas y descubiertas,spa gratuito,animación ( muy sencilla ),los apartamentos están a la última con todos los detalles ,son amplios ,nuevos y limpios y tienes servicio de mayordomo por Whassap que funciona muy bien . El personal muy amable . Hay aparcamiento gratuito por la zona sin problemas. La ubicación esta cercana a la zona de santa Ana y cercana a supermercados y restaurantes. El propio hotel tiene supermercado y restaurante que no visite . Lo único q cambiaría es que la llegada tiene q ser posterior a las 16 y la salida anterior a las 10,por lo q pierdes mucho tiempo de estancia .

Очень хорошие апартаменты! Чистота, место расположения, персонал - всё отлично! Рекомендую

Buen alojamiento ,playa cercana . Muy limpio y atención excelente.

要的高樓層結果給了一樓.蟲子滿屋飛.螞蟻床上跑.不推薦服務人員態度很不好.

An amazing group of staff, perfect rooms and perfect location. We will definitely come back here.

Wonderful staff. Wonderful place. So clean so pretty just so wonderful. Cannot wait to get a chance to return.

Great hotel, I especially appreciated having a 2 bedroom option available. The staff was also very helpful and communiative.