JJCtravellerSatisfied by the overall room condition. Clean and quiet.
Friendly housekeeping staff.
However,
The queue and processing time for check-in are below satisfactory, we arrived after 5pm to avoid high flow period and still was in queue for more than 40 minutes, with only 4 other guests in front.
Our booking included free in-room snacks, which were not provided in the room and we had to take initiative to contact trip.com's agent, who then (very efficiently) assisted to contact the hotel staff to arrange these snacks to be delivered to our room. Needed to say, if we hadn't done so, such service would not have been fulfilled from the hotel side.
We acquired separate tickets for the hot spring facility located inside the hotel. The kids enjoyed the outdoor pools but the water lacked hygiene in some smaller pools, we encountered two cigarette butts disposed on the floor and individuals smoking nearby the outdoor pools which is definitely not kid friendly.