The Ritz-Carlton Beijing

全體員工服務都非常好👍硬裝和軟裝顏色搭配也很温馨，不足的地方就是地毯和沙發有點舊，還有就是早餐有待提高

疫情期間，許久沒出門了，無奈來京辦事，事畢哪都不敢去，SKP～麗思卡爾頓，二點一線，這二處疫檢齊備，安全有保障！

這次入住真的很失望🙍，麗思卡爾頓一聽這個名字大家就知道酒店是什麼檔次，在攜程看圖片覺得還不錯但是到了酒店一下電梯給我帶感覺就是太老了這酒店，接着就是進入房間看到房間設施老化很有年代感而且定的大床房居然是3層太無語了😓心裏特別不開心就想換別的地方住，找前台前台説要找攜程，（此處省略好多字）到晚上9點多説訂單不能取消，想想要一晚上心情不好住在這裏心裏很是不爽😕，好在門口有個酒吧環境還不錯去吃了點東西感覺心情好一點，吃完飯回去想着洗個澡睡覺，結果淋浴🚿漏的水比淋浴頭出的水都多，花灑也是往外噴水唉唉唉😡洗完想着可以休息了，結果看到床單是破的😓真沒想到這種檔次的酒店床單居然有個窟窿對了忘了説連咖啡機咖啡都沒有😓我定的是2間房間，另一間沒人到了中午12點多我準備去退房的時候居然看到沒人的那間房間上面掛着牌子忘了寫的什麼但是門口沒有做衞生的車，我還沒有退房不是該先問一下再做衞生嗎？一點溝通都沒有居然房間有人進去，雖然那間房間人出去了但是沒有説退房什麼房卡還在我手裡，真的感覺這樣不合適。

每次住在Ritz-Carlton都能體驗到最佳的服務和賓至如歸的感受，這次住在行政樓層，退房的時候客服詳細詢問了此次的入住體驗，當了解到我感覺這次房間裏面的床墊有些軟的時候，客服詳細在我的檔案上標註了下次提前準備稍微硬一些的棕櫚床墊，並且在入住之前換好，相對比很多3000+的酒店，服務更加貼心，價格更加合理，非常推薦入住，同時也推薦天津和上海的麗思卡爾頓，體驗感也是非常好[呲牙]

近期住的酒店裡最喜歡的地方，服務非常好。

This is the 2nd Ritz Carlton i stayed in Beijing for the trip Family of 3, infant of 7 months old - for 2 days The design and thoughts put into the building is definitely worthy of a Ritz. Classy and solid build In my view, the service we received was less than expected of a Ritz. It could be contributed to the fact that this is right in town centre and the occupancy is high There was no introduction of the facilities of this branch and the staffs at the door looks inexperienced / untrained while they watched upon me getting my luggages out of the taxi and leaving them at the driveway while i set up the baby pram Besides the service, the hotel is great, location fantastic, facilities are well maintained

Had my most memorable birthday at one of my most favorite hotels. Felt like the most important person throughout the weekend. Thanks to all the staffs for taking care of us. Especially to Lena and the Chef.

Location: not downtown Transportation: really hard to get taxi Interior design and amenities: old and last century like. Pretty disappointing Food: so-so, disappointing Service: staff is nice and service is good. The only nice point of this stay. View: no nice view, too close to apartments nearby. Stayed on 11th floor.

The room was clean and big enough to enjoy holidays. There are 2 things to concern now. I had no reservations at the lounge for 2023 countdown party. But I asked to a staff (maybe concierge) to get 6 seats in the lounge and she asked to the receptionist who was in front of the lounge. The staff said “they have enough seats for you, please wait here in front and my colleague will help you” So excited. I was standing and waiting someone to come. Few minutes later or more than several minutes later, nothing happened and I still stood up. I asked the receptionist to let us in, and she was curious who we are. No seats are available. At the room service, we ordered 3 ice cream and some other menus. They delivered one ice cream with 3 scoops in it. And they asked how many we are, (with my friend family for countdown together). We said 6 (including 2 kids) and delivered only one fork. No utensils enough even they asked how many we are. Besides these, the room and breakfast were so good. And waiters and waitresses were very kind and helpful.