Hotel East Lagoon

"Very DISAPPOINTED and BAD Service In case if you are planning to leave from this hotel in late nights, please do NOT depend on ride from this hotel. Here is my experience, I traveled to Colombo, Sri Lanka and reserved the East Lagoon hotel for 2 nights on December 19 to 21. Took the train from Colombo to Batticaloa arrived late night (around 11 PM) on December 19th, where no issues in the transportation from Batticaloa railway station to the hotel, since I hired a tuk tuk from the station (plenty of them available as they wait for passengers from the train). Next day, before I leave from the hotel in the morning I went to the front desk and asked the receptionist (his name is Dhanush) for a taxi or tuk tuk later in the night (around midnight) to catch the train from Batticaloa station (leaving at 1.30 AM on Dec 21, 2023) to back in Colombo. His response was "yes no problem we can call the tuk tuk any time and not an issue". So I trusted his answer and I did my personal visits in Batticaloa and later in the afternoon/evening went for walk in the town. It was a very beautiful experience and enjoyed my short visit to this beautiful city (went after more than 35 years to this city). Later in the evening I came back to my hotel room, refreshed and had a rest for couple hours. Closer to midnight I packed my stuff and went to reception to check out and asked for tuk tuk service. Same person (Dhanush) told me that nothing available and you have to find your own way. I was shocked and replied to him saying that "you confirmed in the morning and now you are saying no", for that he simply said "we can NOT do anything and you can walk from here and catch a tuk tuk near some hospital". Very arrogantly told me and not even apologizing it or didn't find a way to help me out. Simply walked away and he was concentrating on his other work (importantly made sure to get the money from me for 2 nights and gave me the invoice, which I have the scanned copy attached and it has all the times of check in and out). I waited for 5 minutes as I was expecting them to arrange something but no response. So I took a risk and walked away in the midnight (security at the gate was shocked and he tried calling someone and no luck). Please think that I'm going to this town after more than 35 years and everything changed (don't know the streets well too), raining, carrying a big bag, very dark and some areas of the road doesn't have lights, not a straight road to station and plenty of street dogs all over the place (which are very aggressive in the night). Finally took me about 30 minutes to arrive at the station with full of mud on my feet where I stepped in darker areas of the road. VERY BAD EXPERIENCE AND SO PANICKED until I reached the station. If they have told me this response in the morning (when I inquired in the morning for the taxi service later in the night), then I would have pre-arranged through my contacts in the morning or arranged from the town (I saw so man"

Marina Beach Passikudah

"Do not do this to yourself. I repeat, DO NOT do this to yourself! This is not a hotel you want to stay at for anything more than $20 per night. Understaffed, haven’t had a working bar in weeks (if not months). The pool is a gangrenous mess, almost guaranteed to cripple the rest of your holiday with Montezuma’s Revenge (photo included). I’d imagine the food would be similar, if they bothered to cook any (evening restaurant picture included). No protection from insects in the shower windows. Some guests were using towels to block the swarms of wasps entering to terrorise them in a vulnerable state (photo included…of the towels…). Sacrificing one of the two bathmats provided as ‘towels’ (photo included) highlights just how terrifying the wasp situation must have been for some. If you like a few cold sundowners, don’t go looking here for any joy. There is no bar. The hotel claim they have been waiting for a ‘liquor order’ for 15 days, but it’s clearly a practised line they’ve been spouting for sometime longer than this. Photo of the empty ‘bar’, and the available stock attached. The beach is nice. Not enough umbrellas or beds (actually there probably are thinking about it, to accommodate the three desperate souls rattling around here). Looking at past reviews, this was once a passable hotel. It’s clearly fallen on hard times, and don’t appear to have enough funds left to actually, you know, run anything resembling a working hotel. $140 per night is truly criminal for this place. We ran away as soon as possible (a few hours), and luckily found refuge at the Sunrise Hotel next door for around the same rate. The Sunrise is absolutely wonderful. Only stay at this hotel if you are a masochist who likes burning money, and you have no interest in enjoying literally anything about being here."

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