Verified traveler
1 ตุลาคม 2023
As always after checking in I cleaned and sprayed the suite before unpacking. We allowed the room to air out and disinfect while we stepped out to go grab something to eat. After returning to the room, we saw bedbugs everywhere I grabbed our belongings, went downstairs, inform the hotel staff of the situation and immediately checked out. This is why I do this I spray a solution around the beds and carpet to see if the bedbugs will come out it will make them come out every time if they are in the room I was totally disgusted and is displeased with the hotel and the service that I receive upon telling them about the bedbugs and about requesting a full refund. I was told I had to wait the manger needed to do a full investigation I had to return to the hotel to send pictures. This was just totally ridiculous. I had to go find another hotel in the middle of the night, because I had paid for three nights in advance and needed somewhere else to stay don’t get me wrong the hotel suite was very beautiful. The pool was beautiful as well. I had a window view outlooking the pool, but I was so so disappointed that this hotel for having bedbugs I would’ve never expected that they need to burn the whole hotel down and start all over.
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