I really wanted to give a better rating, because I liked many things about it, but I will try to be as objective as possible. We are a family with a 2-year old kid. Our stay is relatively long (vacation). We chose this hotel mainly because of the impression it is family-friendly. The comments like hearing the neighbors, etc (which is true) didn't bother us that much. We booked a "superior" room. The staff at the reception treated us well as we arrived. Also they were very helpful in answering our questions. Similarly the room service team was very professional and still friendly. They understood what a family with little kids might need. However, due to the fact that the room fridge is very small and offers only limited cooling capacity, some food items either went bad, or were impossible to fit in the fridge. For example the baby milk went bad a couple of times. Therefore we requested some milk to feed it before going to bed. At first the staff responded in a friendly way, but later (two of them) became very reluctant in answering our needs. It is true we could have kept some items in the big fridge at the hall, which we did already, but it is different when it comes to baby milk. We simply expected either a better and larger fridge, or a more attentive staff at the reception. When faced with the same situation before at a different hotel, they replaced the fridge immediately. Long story short: following our experience, the hotel is not as family-friendly as we expected. I would not recommend it for long stays. For the price, the "superior" room is not worth it. Paying more than 1,400€, we didn't think getting some warm baby milk would be that complicated. That said, we did enjoy the terrace and the hall area. Half of the staff at the reception were very helpful and professional. The location was very central.
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