Stayed here as part of a coach holiday. I cannot fault this hotel. It is clean, modern & has a full range of facilities with both indoor & outdoor pools & a spa. Rooms are comfortable with plenty of space & I think all have balconies. The balconies are attractive with higher than average walls & trailing plants. The food is of a good standard & they try to cater for all tastes. The range of cakes & desserts was impressive. The breakfast really did tick all the boxes. The evening meal had a choice of soups & salads as well as the main course. The staff in all parts of the hotel were extremely helpful & pleasant. The beach is just a walk past the outdoor pool. I would say two minutes & the town is a pleasant walk along by the beach. Would love to go back.
Easyjet Holidays misrepresented the hotel by omitting the following statement which we found at reception during our week there. ”WE SEE OUR HOTEL AND ITS SURROUNDING COMPLEX AS ONE LARGE PLAYROOM .....”. This statement says it all really. Everywhere is a childrens playground, intolerably noisy, with no where for a pair of pensioners like us to relax. The room smelled of cleaned up sick. The 3 swimming pools, spa and gym is full of toddlers and parents. They do makeup for 3 year olds and upwards ! This hotel is only OK for families with young children.... nothing for teenagers OR adults. It was a truly awful experiece for us. That said the staff were lovely, and I think they felt sorry for us ! We were the oldest in the hotel. We are seeking full compensation from Easyjet Holidays. DONT USE THIS HOTEL UNLESS YOU LIKE HUNDREDS OF SMALL NOISY CHILDREN !!
Just returned to the UK after a 7 night stay here. Overall my wife & I had a superb time but I feel a few simple service issues were lacking.I had to complain about the lack of service from inattentive waiters at breakfast. This wasn’t an isolated incident & after 3 successive mornings of being ignored for tea/ coffee/ menu I had to voice my concerns. In a 5 star hotel at this price point I shouldn’t have had any issues. That said it was fine for the rest of our stay. The other issues was our check in. No drinks offered not were we shown any facilities- just a sheet of paper & a QR code - quite impersonal. We also took the wrong lift to our room which I’m sure they would have seen us do! Having said all this the hotel & resort are stunning. We used the gym & spa which are both excellent. The lobby bar was very good. Rovinj is a beautiful town & we would certainly return.
We made the right decision to take our first trip to Croatia, the right decision to visit Istria, the right decision to stay in Rovinj & absolutely hit the bullseye with Residence Vaal. This is an absolute gem of a property & Denis, Aleksandra and their team, particularly Laura & Aleksandar, could not have done more to make our trip a thoroughly enjoyable one, & to ensure that we want to hurry back. Residence Vaal is extremely comfortable, well equipped and almost surgically clean. The setting, slightly away from the centre of town is peaceful, & it's ideally placed for Cuvi beach. The breakfasts are fresh, varied and generous, and offer a great selection with home-baked daily delicacies. The pool area is an oasis of peace, with added hydromassage! All these tangible attributes are practically perfect, but what really made our trip was the extremely friendly, uber helpful and above-and-beyond service. I cannot recommend Residence Vaal highly enough!
I would give this a ”very good” for the property as it was nice and nicer than I expected. The room was equipped with a kitchenette and a really nice big balcony. I was there out of season so couldn't fully appreciate the balcony, but it was a nice outdoor space. What wasn't so good was the check-in process. I booked through **********, and on none of the communications was the name of the rental people (I forget their name now but it began with an A). I duly communicated or tried to communicate through ********** as requested. I explained that I was driving from Zagreb and would let them know when I landed so they knew when to expect me. At that point they made me aware that I would need to go to the office of the rental agency and then be taken to the property. It was dark by the time I arrived and the gateway was right off a main road onto a one way street, having been in the country 4 hours on my own in a hire car, this was not helpful. They didn't respond to the messages through ********** but had at no point given me their direct details which would have helped greatly. Eventually I had to phone a Croation phone number from my English phone (don't know what that's cost me) to be quite rudely asked ”where you are you then ? Did you not follow the instructions”. Which, yes I had, I just didn't know if I was in the right place or not. The chap was out delivering another couple to thir property and he told me to wait and he would come back for me. Which he duly did. I left the car at their office that first night as the parking was unclear. However the next day I was able to park near the property, so that was good. They would have come and got me again on checkout day if my car was at theirs. This did negatively impact my initial first impressions - when I said that if I had been given a bit more info it would have been fine and the chap said I should have googled it ?? But googled what ? The process works, but it would be so much better if everyone knew what was happening. I was then given their watsapp number, which is their phone number, but again, you only know that if you know ! THat made it much easier and I was able to message as I checked out. So, the property was nice, its a great location. I don't want to sound negative, but things need to be clearer - especially when using third party platforms.