"We visited the homestay and it felt really homely.
However, there are some shortcomings which i personally don’t feel very pleasant about.
We reached there earlier than the supposedly check-in time as the flight was a redeye flight, we were told to wait. During waiting, we were told to fill up the visitor form but some of our phones can’t do the submission due to unreceived OTP.
Also, this is a residential apartment so Taobao items are not kept at front desk. It’s delivered to nearby pickup point which can be across the street or at the edge of the area.
Before entering the residential building, security guard will request for your details, once again. And every time you enter you have to get access from security. This is something that is very tedious, especially when the security swapped shift.
The house, although homely, was very humid and stale. There was supposedly an aircon in the living room but was removed. Visiting in summer was a torment. Unit is electrical saving in the sense that you have to activate the button behind the main door everytime you open and close the door. If you dont, it will deactivate the electrical supply.
With that said, you have to return to a extremely hot and humid unit every single day.
Kitchen was dirty, unkept. Toilets have foul smell of drainage, sewer flies were observed as well. Common toilet right beside the main door appeared to be translucent, which got the user getting paranoid over the silhouette when showering, especially in the night.
Housekeeping wasnt done for our 3 nights stay.
We came back to untidy room and was told that cleaner had knocked off despite uncompleted jobs.
When asked for essentials like toilet rolls and mineral water, it was the cleaner aunty who delivered, while taking her time and nagging at our request for delivery.
We paid for extension because our return flight was late, but cleaner aunty came in even before our agreed time. Just so that she can knock off on time after cleaning the unit."
ผผู้เข้าพักThe bathroom is huge and the bed is comfortable, but the daily cleaning touch-up is a hit or miss on my 6-night stay. I noticed hairs weren’t picked up around the toilet area as well as the drainage of the shower area. I don’t wish to have to tell the cleaning staff what they already know they should do. It’s up to the house-keeping managers to make sure the cleaners are doing their jobs properly. Besides that, the hotel is situated across from one of their more famous shopping centers (you do have to walk 15 minutes on a rainy day due to a road barrier), and only an 8-10 minute ride to another one, which greatly helped in me getting lunches and dinners on the ready. Noteworthy to mention, they have food delivery robots serving you your orders right to your room, which greatly helps in receiving food at any hour. I want to say some of the cleaning ladies were nice but others were apprehensive towards me which was somewhat annoying as I’ve been nothing but kind to them. I even made sure the room was kept relatively clean so they don’t have to do too much on a daily basis.
Oh but one nice thing they did, which warmed me was the addition of an air-purifier in my room for my entire stay, as the room smelled funky every now and then but the machine kept it minimal.
ผผู้เข้าพักWe are 3 generations that stayed in a 2 bedroom villa that encountered many problems during our 5 night stay. There were 2 days where we had issues with the hot water, 2 different days when we had electrical issues (lights would not turn on or off in the master bedroom), 1 day of toilet problems, and some kitchen cleanliness issues as well. Our butler Michelle worked hard to help us fix the issues as quick as possible, but it was quite frustrating to encounter and not what we expected of a Ritz Carlton at all.
I felt bad for Michelle who had to deal with our issues even on her days off and when she wasn’t around, we had to speak with 3 different managers (Peter, Arthur and Felix) on 3 different days… just seems like there were no consistency in their service even though the staff were well intentioned.
Unfortunately, we cannot recommend this hotel based on our stay.