RRebecca AnneReally lovely hotel. It's right by the beginning of the seaside walk, and close to Xinghai square. If you want a seaside break the location is perfect; but if you want to be in the centre it's about 20 min by car.
The rooms are gorgeous, beautifully designed, clean and with lots of great touches - love the big refillable bottles of toiletries to avoid plastic waste; great hairdryer. Really comfy bed and just generally felt like a luxurious stay. The terrace is stunning, they could easily make it into a rooftop bar.
Didn't have breakfast there so can't comment on it, but the coffee was decent.
YYemzyThe experience was great, when we arrived Michael at conciege did my hubby a good one by upgrading our room, we got a spatacular ocean view with a balcony, this was a great kicker for my husband lol 😆, the overall experience was lovely, the breakfast was OK although you need to add more pastries to your menu, muffins, éclairs, cup cakes, petit fours, puff pastries and the likes, just to make the breakfast more interesting, orange juice was not there you only had two flavors which were not that nice pineapple and grapefruit. and please it's always good to acertertain what the guests needs and offer great service during breakfast, help the guest in acquiring things that the hotel is offering and go and little extra to provide a good service so that the guest is happy and they would cherish their stay at you hotel.
ผผู้เข้าพักMost of the staff do not speak English at all! Only the guys at the reception speak good English and all questions had to be resolved with them, including the restaurant menu - no one in the restaurant, even with my use of a Chinese online translator, could help me with questions about the menu and when I asked the person at the reception to help me understand the menu, it turned out that the kitchen could not cook either the first course from the menu or the second. With dietary restrictions and allergies, you can die of hunger here.
I consider it unacceptable to have non-English-speaking staff in a franchise of an English establishment.
The cook at breakfast talks on the phone right at the place where food is prepared during breakfast. I wanted to ask him a question about the dishes on the first day - he was texting on the phone, on the second day he was directly talking on the phone.
The dishes at breakfast are either not named at all or are named only in Chinese.
There was no seller in the store at the hotel no matter how many times I went in to buy a T-shirt. In the end, I tried on what I was interested in at the store, chose it and went to the reception to pay for it. The next day, a salesperson appeared in the store and told me that the T-shirt I bought the day before had a 20% discount for a month, but when I paid for it, I paid it full price and thus I was deceived by 20% of the cost of the T-shirt and did not give any receipt.
The pool is very small and not deep for such a huge hotel. If there is someone else in the pool besides your partner, there is not enough space.
The sea near the hotel is dirty. Nothing is suitable for swimming - there are no sun loungers, there is no space on the beach specifically for the guests of the hotel. The beach is across the road from the hotel.
There was only one coffee machine at breakfast and it didn't work both days. You could ask a restaurant worker for coffee.
The hotel by the way has a cool energetic staff and that's nice. The room cleaning is high-quality.
There are renovations going on at the hotel and guests can't use all the hotel areas.
GGeorge MoorcroftWhat a wonderful place. Check-in and check-out was a breeze. The pool was a nice size (my kids love swimming) and the gym wasn't too badly equipped. The family room was awesome. The kids beds where a little bit hard but not the worst.
There is a McDonald's and Burger King close by and you are not too far from Russian Street. The only thing they don't have is free parking. All and all very satisfied. We will definitely use them in the future.