Anantara Desaru Coast Resort

第二次入住此酒店，酒店的園林有所改善，但這次這酒店的服務是我住過近千家五星級酒店最差的，首先是辦理入住，訂房時已經註明要大床，要高樓層，可是入住時是雙床，底樓。服務員態度很差，告訴你這是酒店已經預訂好的，不可以更換，我要求付費升級也不可以，雖然有一半房間是空的。同來的幾家因為帶孩子5歲以下被要求每個孩子要加200馬幣一晚！有一家是媽媽帶三個孩子5歲4歲和2歲，竟然被要求加600馬幣一晚！這是我住過全世界酒店唯一聽説的. 有個一起的因為開會要求到12:20退房也被告知不可以。 房間的設施和大小遠不如旁邊的westin 酒店，可是價格是westin 的2倍，早餐的質量和品種遠不如westin,. 價格也是westin 的兩倍。酒店德衞生也很差，大堂迎賓沙發上的一灘油污竟然到第二天還在，房間裏竟然發現上個客人的口罩。比較起上次入住，這酒店德管理和服務下降到無法接受的地步。

Is a special day for us. Thanks all for the support for my proposal especially Mr Marvin for the arrangement. See you again.

Stunning setting - expansive resort grounds and excellent facilities - set on a beautiful beach fully capitalising on the view in a well thought out design and layout Loved our deluxe sea view room with a luxurious large bathroom and all amenities Friendly efficient service, impressive extensive buffet breakfast Food overall is of an impeccable standard Thanks you for a most memorable stay!!!

It would have been 5/5 for service but they fell short when replying back to my inquiry via the anantara app and the miscommunication between the 2 restaurants regarding our last minute reservation. Otherwise, I was very much surprised that check-in was a breeze, staff were very courteous and attentive to all our needs and wants during our stay. Definitely a recommend for those who just wanna relax and be out of the city. Great place to bring kids too as they have a kids area to drop them off while you enjoy the sun and breeze.

ROOM Check in was normal, welcome cold drinks & towel nothing exciting. Booked a king size bed but was given a twin room; apparently a mysterious “request for twin bed” was remarks in my booking profile. Have to wait the next day for room change. Appreciate the help of the Resort FO Mgr and Kristine. BREAKFAST Tumeric- food and beverage were great. Good selection of food. Great service team, thank you Azila for so diligently making sure our table is clean. I felt the salad bar could be better for breakfast. Day one breakfast the flies are all over our food… resolution is to give us 2 “helicopter”. Anyway Day two we sat at the same table but was so much better.. guess the pest control was works. IRD Ordered a bottle of Chianti 2019 but a bottle of 2020 was delivered. Nazrin was great … offered to open and serve the wine for us. On our last night we have to order one more round of dinner; could not remember his name, we would like to express our appreciation as he has to do 3 trips for us - deliver food, deliver water and deliver salt and pepper shaker. BEACH ACTIVITIES It’s a third party service but due to strong wave, no beach activities are allowed. Hotel team should have let us know during check in but no information was shared. We saw a lot of people by the beach at the neighboring resort, we just walk there and join the fun. LUNCH AT TUMERIC Thank you Shavin for the lovely dessert. Shavin texted me about the wine vintage too. We ordered a salad, soup, fish, rice and Angus. The beef came first … wow! The rest followed 5 mins later. Service was attentive as usual. The beef ordered medium rare, one piece came cold and the rare… appreciate the chef making a new one for us. DINNER AT SEA FIRE SALT Oh well… it’s Xmas Eve and we only have a limited menu choice. It’s okay. We ordered 2 appetizers and 2 main… taste is so so but the portion is really sad. Lobster Ravioli 3 pcs? Turkey roulade 2 pcs with tiny sides? When we feedback the portion size to the server, his reply was individual portion size is like that … haha. We end up offering another round of dinner from IRD - Nasi Goreng kampung, pizza and a salad… taste absolutely amazing. We might as well enjoy our Xmas dinner in our room. CHECK OUT again, so so. We paid our bill and get into our car. Probably short of manning due to PH… nothing overly warm. This is a highly anticipated stay: We could have stayed in a cheaper resort but we really wanted to experience the great Anantara escape. Will we come back again… hard question but thank you for your hospitality.

I am personally felt welcomed by the bell boys and the reception. All making our family feel at home and happy. The hospitality is good and all our request and catered well. Kudos to the team and we may be back soonest as possible.

Great resort with top notch services from start to end! We booked a Deluxe Seaview room which was spacious and with breathtaking view. Facilities are also great around the resort, especially with a young child. The swimming pool is not so deep for water plays, there is a children play room, beach within walking distance and bicycle rides around the resort grounds. Would highly recommend! Only downsides were: 1) milk in the fridge was previously opened when we got there, suspect it wasn’t cleaned up properly; 2) bedsheet had stains and when we asked to change, the 2nd one also had stains.

Amazing Hotel, staying for 2nights, 1st night tried Tumaric and 2nd night tried Sea, Salt & Fire, both food was good, service was was excellent. The kids love the bath tub with soaking salt nice smell. Room is good and clean. Thank you for the compliment cake! We are happy with the service and will come again 🫰🏻

Best resort at Desaru. Big and chilled villa available, walking to beach