The Sakala Resort Bali All Suites

照片上看算不錯，實際也算對得起這個價格。這個酒店分為：客房及泳池，餐廳及沙灘兩個部分。餐廳和沙灘在馬路對面，雖然每次過馬路都會有工作人員幫忙指揮交通，但始終不是很方便。所以我們住了三晚基本很少去那邊的沙灘，偶爾去對面餐廳吃飯而已。客房部公共區域的衛生真的還需要加強，尤其客服部2樓大廳，地面真的肉眼可見的很髒，也有很多蚊子，甚至蚊子進入電梯飛到各個樓層～～～客房的衛生也需要進一步努力，客房地面，餐桌，還是有些髒的，我用白色紙巾稍微擦一下地面，立刻就很髒了，以至於我不敢在房間光腳走來走去。早餐雖然吃的東西不多，但其實已經足夠了，我覺得挺好的。唯一要稱讚的是酒店客服部分的游泳池，真的很棒，特別是你到下午去游泳的時候，完全曬不到太陽，完全不需要塗防曬霜，而且下午泳池的水溫很溫暖，非常舒服非常舒服。個人感覺酒店好像有處理過泳池的水，略微加了一些鹽水，所以偶爾喝到一口水有一些咸，好處是你會突然感覺自己很會游泳，因為幾乎不用費什麼力氣就能浮起來遊很遠。當然這只是我的猜測，也可能是我現在游泳水平進步了。

In August 2023, we rested in a villa at the Sakala Resort hotel, to say that the hotel is simply beyond praise, to say nothing EVERYTHING is at the highest level, starting from the service and staff, ending with food and accommodation 🫶 I especially advise you to stay at the villa 👏 Two floors of comfort, luxury and privacy, while the feeling that you are not in a hotel, but in a cozy place, which provides EVERYTHING from a refrigerator for wine and Balinese-style decoration, ending with luxurious conditions for sleeping and relaxing, a separate love is a private pool and a garden ALL our wishes were fulfilled in a matter of minutes, and the cleaning of the room was like magic , fast and perfect. I sincerely recommend this hotel to EVERYONE We will definitely come back more ❤️

룸이 바로 수영장과 연결되어 있어서 매우 좋습니다. 위치가 누사두아 해변 끝쪽이다 보니 교통은 조금 불편합니다. Staff 들도 친절하나 일부는 프로페셔널하지 못하다는 것을 느꼈습니다.

Very bad experience in this hotel and we don’t recommend it. Reasons are as following: 1.Refuse to provide reasonable service, everything is non-refundable. We booked three days which the last two days includes breakfast and we wanted to switch the last day’s breakfast to the first day. The person in the front desk told she’ll communicate it with the operator but we were told it was not okay after we checked in. The operator refused to communicate with us even we proposed whether we can cancel the booking and re-book it or refunded the breakfast we don’t need on the third day. The operator just claimed that none of these ways is okay and nothing is refundable because it is the hotel’s policy. We don’t understand why the hotel found so many excuses instead of spending the time helping us. It was just a little switch and we informed the front desk in advance and causing no loss to the hotel and we’ve paid for it. What’s more, there is no policy in any country that says the customers cannot get refund if they do not consume the product or service. 2. Bad environment We checked-in as a couple, and it is obviously that a King or Queen bed is needed. We entered the room and found the hotel had assigned a room with two twin beds for us and it took half day for us to wait until the bed had been changed. The whole day just had been wasted because of the hotel’s bad service. The stuff in the room were not clean because my body began to itch after living in it. Toothbrushes are the worse I’ve ever seen since the handles are very thin and fragile. I cannot brush my teeth with it. And there was also mold in the corner of the room. Swimming pool was not allowed to enter after six p.m. which is too early because we usually go out and come back to hotel late, who has time to swim before six? The private beach cannot be entered either because it was put into another commercial use. 3. Horrible taxi calling service (illegal cooperation with the taxi drivers or companies) We asked the hotel to call legal taxi for us and when we got on the car, we found that the taix driver refused to use the taxi meter and asked us 300k total to get to the airport. The driver left us in the street at 4 a.m. after hearing we do not bring so much cash with us. Then we called a Gojet, and it only cost normal 100k to the airport. This hotel is large and looks normal for the first sight. However, big hotels bully customers the most. The whole living experience is disappointed and awful. We’ll never never never choose this hotel again. And hope the hotel just admit the bad service and don’t find any excuse. We tried to communicate with it for long long time and there is no misunderstanding from the whole process. The hotel is just what it’s service and attitudes show.

Location not good. The pools close too early and bar service in the pool closes on their own time, when they decide to stop working. They also say there is a private beach but you can't swim at it. Telephone service for in room dining is also horrible, you can never connect to the restaurant because they don't answer the phone. Food takes very long to arrive. Not the best experience here. overall, it is a waste of time..

We had a wonderful time at Sakala resort! We enjoyed contemporary style of our pool view suit with marble decorated bathroom and comfortable beds. Breakfast was fresh and delicious. A huge pool was warm and sparking clean. Staff was were helpful with facilitating our shuttle to a beach and mall, as well as kindly accommodating our late departure. Huge thank you to Demmy and Ian for getting out of their way to make our holiday memorable!

The lobby is nice, very spacious and plenty of seats while waiting check in. But the check in time is after 3pm which is a bit late compared with our hotels at 2pm. We booked on the day so it was a bit last minute. The booked the standard room on the lower ground. When we entered the room it was very smelly, feels like humid and mouldy. Because it was lower ground which is like basement so there is no windows and also there are no fans in the bathroom, ventilation is not good for that type of room. If you stay more than 1 night, it’s better to book the higher level room which has windows or balcony. There is wear and tear which is fine but they need deep cleaning regularly to maintain the room to high standard to match the 5 star rating. You can see the dirty marks on the tiles and dust around TV table areas. Not sure if they do vacuum regularly. The bedding quilt and sheet are humid, not sure if it is because of the poor ventilation or they haven’t dried them completely in the dryer. The bad smell which they can probably add some diffuser or room spray to make it smell pleasantly. There is room to improve the cleanliness for sure. The breakfast is nice, many choices but you need to wait a bit to be seated. There is free shuttle bus to Bali collection which is nice. The amenities are nice there are beach club, swimming pools and heaps of kids activities. Will be better suit for families for holidays. The location is ok in Nida dua, no traffic jam heading to airport on 31 Dec, cheaper to call bluebird taxi to travel around.

Amazing people , friendly staff and beautiful service .

Good place for vacation