The Sungu Resort & Spa

We stayed for 4 nights and found the staff at sungu very polite and friendly on arrival. After a long journey we ate in the restaurant on our first night and shared a bottle of white wine and were pleasantly surprised by the delicious food and fabulous price. We had also eaten breakfast in the hotel every morning and found plenty of Balinese and western options with complimentary tea/ coffee. The room itself was clean, air conditioned and had everything we would have needed. Our bathroom although covered was open to the outside elements however we found this charming and not a problem at all, you expect the odd lizard and mosquitoes when visiting Bali. We also opted for the Balinese borah massages on our first morning after breakfast and were not disappointed, this is a must when visiting as we left feeling exfoliated and relaxed! The only part of this hotel and all they have to offer that let down the experience was the free shuttle bus into ubud town centre, the man running the bus was pleasant enough but when organising pick from the town was either late or failed to pick us up which either left us looking for a paid taxi or stranded and having to walk back, which is only a 10 minute walk but a lot is up hill and in extreme heat. On our last day we had ventured into town for lunch and last minute presents but had been let down by the shuttle which then made us late for our other taxi to the airport, queue the mad last minute rush. Other than this, the hotel is quaint, private and a perfect little Bali retreat.

The property was exceptionally beautiful. The pools were amazing. The staff other than the reception clerk when we checked-in were very good and helpful. He had to be told to help us with the luggage and I carried a couple myself.

We arrived and were immediately underwhelmed. Not much of an entrance, dark, and didn’t appear to be near anything. Got into reception area and it was nice enough, looked quite cultural and staff were lovely. We were then shown to our room… At first glance it seemed okay, staff showed us around and first hiccup was a lizard (the first one) running around the walls. This was blamed on the tropical climate we were in, to an extent I can understand this. We were shown the outdoor area which had a bath, shower, sink, storage and toilet. Ants all over the bath and toilet area, the shower had no cover or roof as such, so flies, birds and mosquitos were buzzing around whilst showering. Made me feel as though I needed another wash after coming out a shower. (We had just come from a hotel, Pearl of Trawangan in Gili T, which also had an outdoor bathroom area, but had a canopy and was kept immaculately clean) so no excuses. The shower area was overgrown with plants and the “shower tray”, which was essentially a slab, was covered in moss. I showered with flip flops on as it didn’t seem clean at all. After my shower after a long day travelling, my partner informed me of another 3 lizards that were seen inside the room, as well as sizeable spiders. There was an inch gap at the bottom of the door which likely let everything in - not great. Because each room was its own little chalet, and the roofs weren’t concrete tiles or anything, it made it very loud. We heard birds squawking and cats meowing. We were scared of the thought of going for a pee in the middle of the night as we weren’t sure what we’d find, given it was a completely Open space above the shower. We came to the decision of leaving after not even staying a night. We didn’t feel clean, we were on edge with all the noise and bugs, scared to leave our cases open as they probably would have been full of flies and bugs, and in all honesty we were blinded by a discount (£1500 to £180 for 5 nights). IWe booked the hotel “Swahita Ubud” which was brilliant and immediately got a taxi there. It was during our taxi to Swahita that we found the Sungu to be a 10-15 minute taxi from bars and restaurants. They did offer a shuttle, but we personally would’ve found this a real inconvenience every night. If you love bugs or want to have a glamping experience in Bali, then this might be for you. If you want a bit of cleanliness or luxury, I’d avoid.

Thank you so much for a wonderful stay at the Sungu. I was having a particularly difficult time in my life when I went and the staff were so kind and I felt like I could relax in a private oasis

Stayed at The Sungu Resort for three nights and we had a good time as the location was close to nearby restaurants. Though the hotel needs a bit more cleaning as the bathing tub was not cleaned enough thoroughly, the staff was very friendly. We had 3 choices of breakfast to choose from and it was simply awesome. Thank you.

Beautiful grounds. Quite close to the main streets. Staff were attentive and polite. Breakfast was adequate. The shuttle was a good service. Overall a very enjoyable stay. The lighting is a bit dark in the rooms and open bathroom has insects which can’t be helped. The room service food was delicious and fairly priced. Enjoyed our stay.

Very friendly and helpful staff. Good location for a stay in Ubud (15-20 min walk to the palace) and shuttle service included. Beautiful balanesien hotel with outdoor bath. The kids enjoyed the pool after sightseeing. Highly recommended

우붓 시골 리조트이다보니 벌레나 도마뱀은 어쩔수 없어요. 이것 외에는 식사/교통/수영장/직원 모두 만족 힙니다. 특히 요가원이 근처 3곳이 걸어다닐 정도로 괜찮아요.

L’hotel di per sè è carino, piccolo quindi con atmosfera rilassante. Anche la piscina è molto bella e grande. Peccato che ci siano pochi lettini e soprattutto ci siano solo 2 ombrelloni di numero, quindi o siete fortunati ad accaparrarvene uno o morirete ustionati. Purtroppo lo staff è inaffidabile: l’hotel dispone di un transfer gratuito per il centro di Ubud a tutte le ore. Ci è stato fornito un numero da contattare per il nostro rientro dal centro di Ubud. Una volta richiesto il transfer, dal centro di Ubud, abbiamo aspettato più di un’ora che qualcuno si palesasse, per telefono ci veniva detto che il transfer stava arrivando, ma nessuno si è mai palesato e quindi dopo appunto più di un’ora siamo tornati a piedi. Credo che se non si sia in grado di fornire un servizio questo NON debba essere fornito. Vergognoso.