โรงแรมบาทูคารังเลมบองกันรีสอร์ทแอนด์สปา

รีสอร์ทที่ยอดเยี่ยม- วิวสวยมาก! บนเนินเขาสูงชันแต่มีบริการรถกอล์ฟให้บริการ บางพื้นที่ (เช่น เลานจ์) เก่าไปนิดแต่โดยรวมแล้วยอดเยี่ยมมาก

บริการยอดเยี่ยม พนักงานเป็นมิตรและต้อนรับเป็นอย่างดี สิ่งอำนวยความสะดวกน่ารักและสะอาดมาก อาหารก็ยอดเยี่ยม ชอบวิวจากที่ตั้งและเดินไปชายหาดได้ง่าย โดยรวมแล้วเป็นที่พักที่ยอดเยี่ยม ขอแนะนำอย่างยิ่ง!

อยู่บนเนินเขาริมทะเลของเกาะเลมโบงัน หากไม่มีสัมภาระมาก สามารถลงจากเรือแล้วเดินไปตามชายทะเลได้ ซึ่งใช้เวลาประมาณ 10 นาที ค่าแท็กซี่ 75 หยวน โรงแรมไม่มีบริการรับส่งฟรี โรงแรมอยู่บนเนินเขาจึงต้องเดินขึ้นลงและมีรถรับส่งด้วย วิวสวยมากและวิลล่าก็สะดวกสบายในการเข้าพัก ข้อเสียอย่างเดียวคือเรื่องจัดเลี้ยงค่ะ อย่างแรกแพงไปหน่อย อย่างที่สองคือไม่อร่อยเลย (สำหรับคนท้องจีน) โดยเฉพาะอาหารเช้าที่รวมอยู่ในราคาห้องพักซึ่งกลืนลำบาก ไม่มีแม้แต่น้ำผลไม้สด ผู้อยู่อาศัยส่วนใหญ่เป็นชาวต่างชาติ ขั้นต้น 2,000 ต่อคืน คุ้มค่าเงินโดยเฉลี่ย

The hotel is super nice and the food at the deck is outstanding, the view is amazing, i definetly recommend it!!

One of the best Hotels on Lembongan , good for Spa , Beach Life and Surfing

My 4 year old enjoyed the resort to the max. The staff are all friendly and we were very well taken care of by them. The food is all delicious and healthy. There are 3 swimming pools and 2 gym room maybe, or 1 gym room and a sauna room. It is definitely worth the price paid. The service given is 5 stars.

The hotel boasts an exceptional location on a hillside with elevated views of the beach and is surrounded by restaurants. The rooms are perfect, very well-maintained, with impeccable showers and bathtubs. The staff's service is outstanding, and the à la carte breakfast is probably one of the best I've ever had in a hotel. While higher-floor rooms require climbing an uncomfortable slope, they provide carts for convenience. I would definitely recommend staying here.

We thoroughly enjoyed our stay. The hotel was well presented clean and had the most amazing views from our balcony. The balcony plunge pool was also a lovely extra. The staff and service was impeccable and we would absolutely stay here again and recommend Batu Karung to family and friends

Terrible experience. My request was completely ignored, the toilet was filthy upon arrival, the bedsheet had yellow stains, and the telephone was dirty. Service was below average. Not worth the price at all. The only good points: great view from the room, the facilities were almost complete. — I booked this resort to celebrate my friend’s birthday and was extremely disappointed. It was a headache from the moment we arrived. This was supposed to be a relaxing and special day for me too, but it ended up leaving me with nothing but frustration and disappointment. I had clearly requested a birthday setup during the booking process (bed, maybe bathtub, even mentioned I’d be happy to pay extra), followed up with a message (which was read but ignored), and even sent an email and still no reply until after check-in. I assumed they had passed it on to housekeeping thought it was a simple request. Turns out, nothing was done. At check-in, they acted like it was my fault for not receiving confirmation? How would I confirm anything if no one replied? After going back and forth, they finally admitted it was their mistake. But it shouldn’t take that much effort just to be heard. In the end, they only managed to provide a complimentary birthday cake, which was a nice gesture. Because the birthday request was missed, the flower bath setup couldn’t be done before check-in. They offered it in the evening instead, which already killed the surprise. I asked for 6pm. But the staff completely ruined the surprise. Before we got to the room, the male receptionist discreetly handed me a receipt with the flower bath charge. But a few seconds later, a female receptionist handed the same receipt right in front of my friend, she read and questioned it. Surprise gone. That’s just careless and unprofessional. The female receptionist honestly needs a lot more training, not just for that mistake, but overall. She barely smiled, seemed unsure of her role, and didn’t leave a good impression. Another issue, the toilet was disgusting, literally had poop stains when we arrived. I immediately called and asked for it to be cleaned and for the hand wash to be refilled (it was empty from the start). When we returned later, the soap was filled, but the toilet hadn’t been touched! It was still exactly the same! I called again, and we went out for hours. Came back late, and it was still dirty… only partially cleaned. Honestly, that’s just unacceptable for any hotel, let alone one at this price. To make things worse, bath water was already half gone when we returned. And when I saw the flower bath, I was speechless…it looked like a messy pile of petals thrown for a funeral, with no shape, no effort, no romance. They initially wanted to charge me Rp580,000 for that, which was ridiculous. But after I complained during checkout, they waived the charge. But overall? This resort completely failed to deliver the experience we expected. It ruined what was supposed to be a special and relaxing celebration. I hope they take this seriously and make real improvements. Such a shame, the place itself is lovely.