Unfortunately this is the most run-down and unclean villa I’ve stayed at in 30+ years of travelling to Bali. We were so excited to return to Bali after 3 years and upon checking into this “ultimate in luxury 3 bedroom villa” (their website) … well it really put a dampener on our holiday. We were met with broken dirty fridges, mouldy and grubby walls and doors, peeling paint, dirty toilets, light switches, remotes and window sills. We did ask to move, but were told there was “no room”, or we could “move for 4 days on Christmas Day, but would then have to move back”. None of which was ideal. Unfortunately most of Sanur was booked out too. To the staff’s credit, they did replace the fridge, the toilet seat and broken shower head very quickly and did offer us a free dinner and 1 massage. They did not attempt the clean the walls, doors or light switches, or at least it didn’t look like it. We were told by management it was ‘due to Covid’ and that every other villa had been renovated, except Villa Isabelle (it was due after Christmas) Which is a real disappointment as I had booked our 11 nights back in February 2022. We ended up just using the villa to sleep in as we had friends down at Jade Villas B and their villa was immaculate, and they paid less than we did. I highly recommend it down there. Regarding location - it’s a bit of a walk to the main area and beach and when it rains heavily you are walking in ankle deep water on the way in and out. There’s also a bit of a funny smell around the pool area occasionally.
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