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7 มกราคม 2024
I stayed at RC villas in Dec 2023. It was the worst villa experience in my entire Bali trip. The lobby is small and unimpressive. The service by front desk person Gede is extremely unprofessional. He insisted that I had two extra coffees for breakfast. I told him that although I asked for it, it was not delivered. He was rude and lacked customer service training. Only after I called Ayu who prepared breakfast in my villa, he agreed reluctantly that it was his mistake. He did not even apologize for this. What kind of horrendous experience is this? Upon check in , I have to choose breakfast for the next day and select eggs/ noodles and either juice or coffee. The juices are served with sugar ; so if you want yours without sugar, you need to tell them in advance. RC villas is at best a two or three star hotel with sub optimal breakfast experience. The pool is dirty. Even though we asked for floating breakfast, we did not eat it in the pool because it is not maintained and not clean. The bed was ok but the place is a big run down, walls dirty, a stinky smell from the entire toilet area , toilet flush is very slow and takes a long time to flush, and there are geckos everywhere. The service by the male attendant at night was very good. He helped arrange grab and was very courteous. Service by Ayu who prepared our breakfast was very good. But in the morning, it was horrendous and rude service by Gede. He needs serious customer service training and training in hospitality standards , greeting the customer , speaking to customers etc. This was the worst villa experience in my 5 day Bali trip. I stayed at madani antique villas ( good) Samaya Ubud ( superb), Andara villas ( average) , munduk moding plantation ( outstanding and excellent), RC villas ( disgusting and horrendous) and oberoi beach resort Seminyak ( very good) . Please do yourself and favor and don’t stay here - just book another villa - or if you can afford to splurge a bit , you cannot go wrong with the phenomenal Oberoi Beach resort next door.
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