DDave36Location, Hotel, room, and breakfast were all quite good. Unfortunately we didn't have time to go to the sauna and to the gym.
Our stay was good.
Warning : don't use the shoes cleaning polishing machine in the lobby it badly scratched my brand new shoes and the staff didn't give a damn about it.
FFantastic13Overall, my recent stay with Bob W was disappointing.
I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip.
Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest.
Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion.
Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity.
In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you
AACHSBeyond my expectation. Hotel was super clean and amenities is beyond (honey, sweets, ear plugs, slippers, you name it you got it) and up to par with big chain hotels. If there’s insufficient amenities,, you can pick it up from the hotel lobby.
Breakfast selection was great and super yummy! Their sausages was and bacon was so good!
Location is just a 10 min walk to the central train station.
The staff was totally excellent and so very helpful in every way.
Will definitely be back if I’m ever in Helsinki!
GgidroponixA nice and clean hotel. It's close to Aalto's villa, and the city center is easily accessible by tram. However, arriving from the airport by public transportation (train and bus) was inconvenient, so I recommend taking a taxi. Besides Aalto's villa and studio, the Akseli Gallen-Kallela Museum, Didrichsen, Villa Gullenberg, and the former presidential residence of Tamminiemi are also nearby. The sauna was good, and it wasn't crowded when I visited. The staff was helpful with any questions I had.🥰
MMs EllI love this place! If i ever come back to Finland i will definitely stay here again. It’s right in the city centre and walking distance to the main city’s attractions . You can even walk to Senate Square!! The place itself is very clean, very complete with kitchen appliances which and also Muslim friendly as it got bidet… it is easy to check in with the code as well!!