ผผู้เข้าพักFirst, the hotel picked me up at the ferry dock by their own boat, which really helped me relax after a tiring journey. When I arrived, everything felt very new furniture and very big room—especially the bathroom—and the whole place was very clean. One thing I really appreciated was how quiet it was, so I could sleep very well. The owner is also very kind and helped arrange the trips I wanted to go on. I originally booked for just 2–3 nights, but ended up staying for a full 7 days.
ผผู้ใช้ไม่ระบุชื่อThe hotel's location has to be accessed by a short boat ride, which can be a slight drawback. However, the property itself is clean, modern, and well-kept. While the second-floor Wi-Fi could use some improvement, it didn't significantly affect our stay. The friendly and accommodating staff & owner made our stay enjoyable. They were always willing to assist and ensure our comfort.
ผผู้เข้าพักWe came here for a family trip. From airport drop-off to arrival, everything was seamless and comfortable. The service and cleanliness were top-notch, making us want to stay longer. The Nubian Museum was close enough to walk. It's located in the middle of town, so the road was a bit rough, but other than that, everything was excellent. I'll definitely stay here again next time I visit.
ผผู้ใช้ไม่ระบุชื่อA little hard to access by car, but located just a few steps away from the market, as it’s on the edge of the Nubian village.
Service overall was ok, with them offering to prepare breakfast boxes for us, as we were heading to Abu Simbel early morning, though dinner service was very slow and staff weren’t as attentive.
MMbali ThusiPros
The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space.
We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this.
Cons
Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable).
I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful.
Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast.
Don’t recommend if you prioritise great guest services, comfortability and peace.
MMaylosmThe hotel is just next to the bazaar and we can visit the bazaar at night and go back to hotel easily. The room is comfortable to stay. As we needed to leave early in the morning to Abu Simbel Temple, the hotel prepared a breakfast takeaway box. The staff is helpful and it is nice to stay in this hotel.
ผผู้เข้าพักBenben is a beautiful place and the service is top notch. Why the 3 stars?
Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so.
Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this.
Or else we loved everything. The food is really good, and as I said the staff/service is amazing.