"Great service. I get to the hotel 3 hours before checkin to keep my luggage in storage but they give right away an available room. So efficient and great customer experience . Great location in front of Cornavin train station"
BBenny Hon ChungThe hotel is in a central location which is only a few minutes walk from the railway station and the old town where the cathedral and all the big luxury brands can be found. There are a lot of restaurants in its vicinity. The hotel is a bit old but very clean and comfortable. The room is spacious and sound proofing is excellent. The staff are extremely polite, welcoming, and accomodating. It's worth mentioning that the hotel's check in time is 1500 but we were given a room when we arrived at 1210. The gentleman and lady at the reception counter even gave us a city map and took several minutes telling us where to go. The two reception girls in the afternoon also showed us their welcoming smiles every time they saw us. When we called to request to have a kettle the hotel gave us not just a kettle but a whole lot of instant coffee and tea bags. Wow what a surprise to receive such excellent service in a small 4 star hotel! I highly recommend it to all travellers who want to receive exceptional service.
ผผู้เข้าพักThe reception is so friendly and helpful, she tells us too many things about transportation of Geneva. Also, the reception allow us check in earlier. Very good experience.
ผผู้เข้าพักI was disappointed with my stay at this hotel. They never replied to my emails, which made communication frustrating. Parking was a real problem — their own lot was full, and I had to figure out on my own where the nearest parking was, driving around in circles twice before finding a spot. The room was in poor condition and the pillows were terrible.
On the positive side, the location is very convenient and the staff were polite and friendly. Unfortunately, the issues with parking, the room, and lack of communication made the overall experience far from comfortable.
EEdwinVery well located, with many eateries around and just across the street of the train station which was very convenient for us. Room was decent, enough for a night stay but still pretty pricey. Hotel provides free public transport for foreigners so do remember to ask the reception as well :)
It was a little noisy as they were doing renovation works just during the day.