Residence Inn Bakersfield West

The only problem with this property was that the elevator only worked part-time from the ground floor. So, if you were in an upper level floor you could get down to the 1st floor no problem.

When I first drove up to the hotel there was 4 shopping carts full of stuff and it appear a person was camping with the carts. The first day was good, then the building smelled of smoke the second day and the fire alarms started to go off and no fire department or anyone showed up. Staff just kept saying it was a test. I ended up smelling like smoke and so did my belongings. The beds were very comfortable and the property was very clean. Staff were great

First of all I got there at 2:45 pm check in was at 3:00 pm , Monique front desk manager had a little chip on her shoulder and said my room won’t be ready till 3:30 pm I waited till 3:40 pm went upstairs to the 4th floor room 412 and the lady’s where still cleaning the room and I was told that Monique did not tell them to get the room ready till like 10 minutes ago so me and my family had to wait another 15 minutes so by the time I got my room it was 4:00 pm. Next day I go down stairs for the complementary breakfast and the biggest roach was crawling around the the floor . I have pictures of everything and time stamped . Plaid is NO GOOD !!!!

Just one observation, room had a door to another room, it wasn’t as sound proof as it should, not great to be listening what was going on at neighbours room

The property is very clean and comfortable. Staff was very friendly and accommodating. Great location close to shopping and lots of restaurants.

The room was nice “but” the noise above the room was terrible for each day we stayed. Question ? Were the sounded from the laundry facility.

The hotel is very nice, clean, and attractive.. The staff were all very friendly and helpful. The only criticisms are that there was no safe for valuables in the room, and they don’t leave extra rolls of toilet paper, only the roll that was on the dispenser next to the toilet. We asked for an extra roll on the second day of our stay and they were very accommodating.

I have stayed in many Residence Inn and they are always good and do what you expect. No issues

I enjoy staying at the Residence In. This is my favorite hotel to stay when I visit Bakersfield. The hotel is very comfortable and the staff is very professional. However, there is a suspicious pending charge of $300 on my visa and this issue still has not been resolved by the manager. The receptionists have been very kind to call me back and let me know that they have left a note for their manager and they have apologized for the inconvenience. However, the manager told the staff to tell me that this charge has not been authorized and never bothered to call me back or even explain why this charge happened. My stay did not cost me $300 so I wanted to know where that crazy amount came from. Hopefully I get a call back soon and I’m still waiting for a call back from the manager.