I’ll start with the positive: beautiful hotel concept. Saying concept with the reason. Hotel is relatively new, based on decor and the main architecture Pools, pools, lazy river, hot tubs, all very nice, beautiful jungle resort, outside. Property grounds are well kept, but it comes with the price: leaf blower will blow your mind every morning & well into the day. The resort shows a serious need of maintenance.
Staff is not attentive, more indifferent towards the guests, they work at their paste. We stayed in one of the villas. If you travel with family, lack of privacy in bathrooms: a curtain only (we had a half curtain only, I think there should be two) for shower/tub space. Not nice when you travel with kids and nobody has any privacy, toilet didn’t have anything to close the door at all, and I’m not talking about the locks. There are very small, micro size ants, I hope I didn’t pack any with me. Towels and bedding need better washing solutions!
Food: a total disaster, I have no problem when buffet is smaller but quality of food is not good. Overcooked, stale. Buffet items don’t get replenished for 15 min at a time, constant shortage of plates. Eggs for breakfast are waiting in the line item, sometimes boiled eggs are available. There are 2 pantries available, most of the time, all messed up. There are no outside food choices.
La Cruz is worth going to the beach club only. I wouldn’t suggest wandering in town.
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