We had 4 nights in a jungle lodge at Naya and it was incredible. The property itself was just beautiful and so well maintained. Our lodge was great and we loved the little pool at the front. The facilities such as paddle boards for use on the lagoon are fantastic and the optional activities they offer are great - we loved the sailing trip. Special mention to the restaurant too. Carlos was so lovely and his food was delicious. If you are staying in Bacalar you have to stay at Naya.
แปล
ผู้เข้าพัก
2 สิงหาคม 2024
I booked two nights at Naya Bacalar, and by mistake did not put the correct date. In the confirmation email there was no details at all regarding the dates. When I went to the reception for check in, they just said my room was not available and it was my problem for booking the wrong dates. When I pointed out i did not have the dates in the confirmation, they said it was my problem. Lost the down payment of 315€. On top of that the person at the reception did not care to help us at all to find another stay. UPDATE: after two months and several emails still no answer by the hotel
แปล
ผู้เข้าพัก
21 มิถุนายน 2024
I’m slightly reluctant to give a review on this hotel only because I don’t want everyone to find it! Everything here was amazing from the location, to the staff, to the cooked to order breakfast each morning. While the whole staff was nice and helpful; Javier was exceptional and made sure I was well taken care of.
แปล
ผู้เข้าพัก
12 พฤษภาคม 2024
We had a lovely all inclusive stay at Naya for 5 days. The lagoon is beautiful and the sunbeds are great. Carlos, Javier and the hotel team are amazing - they really made our stay and went above and beyond for a birthday in our group. The service, food and drink are all incredible, let alone for an all inclusive. The morning yoga class available was also a really nice touch. The only ‘even better ifs’ would be having a promenade that goes out into the deeper water (the entrance to the lagoon is rocky and it would catch the sun in the afternoon), the hotel managers being more welcoming (they seemed otherwise occupied when the hotel was relatively quiet) and the water in the showers staying one consistent temperature. Overall a great place to visit and we would definitely come back. Albert & Family.
แปล
ผู้เข้าพัก
2 มีนาคม 2024
Paradise on earth. Cool, secluded, romantic, fun, clean, beautiful. The food is amazing and the whole crew is spectacular. Can’t wait to go back. I went with friends but it’s perfect to go in couple, as a solo retreat or with family (you can rent most rooms)
แปล
ผู้เข้าพัก
20 กุมภาพันธ์ 2024
Naya is the perfect place to disconnect, with friends or as a couple, if you are looking for a hotel to relax and feel close to nature but also in a comfortable environment. The cabañas are hiden among the threes and bird sounds and even the shower makes you feel like you are in the middle of nowhere. Also, amazing healthy food!
แปล
ผู้เข้าพัก
20 กุมภาพันธ์ 2024
Naya has a magical way of transporting you to another state of mind, the food is deliciously curated to make it a casual and elevated experience. The cabins are full of details that make your stay truly harmonious. People are super friendly, and willing to make your stay an epic one.
แปล
ผู้เข้าพัก
18 กุมภาพันธ์ 2024
The cabañas are amazing, nested in the jungle, the deck facing the lagoon is very well thought as it allows some privacy. The staff is really friendly and attractive. We took a yoga class with Igna in the shala and it was fabulous. And the jacuzzi in front of the room changes the whole experience.