Garden Court Hotel Aylesbury

Overall this hotel should be closed and completely refurbished. On arrival the main entrance was having concrete work done so had to enter through the rear door where you walked past discarded fridges and other tools. You arrive into a dark and dingy hall and I genuinely thought they had had a power cut as it was so dark; only small emergency type lighting on. The walls were black and stained and the carpet pattern was unrecognisable. The ‘reception’ was basically a desk and the security guard they had posted here was either asleep OR playing games on his phone (one night with spent alcohol containers next to him - unsure if it was theirs). The room was very big; the bed was comfortable and the bathroom was recently refurbished. Thats where the positives stop. The furniture in the room was extremely outdated and the sofa looked like it could walk itself out the room!! Very unclean and clean. Their is no air-con or natural air flow in the room; even opening the window provided little relief from the heat wave we experienced. I paid nearly £450 for 5 nights here and if I had the option of alternate accommodation I would have taken it. Honestly; would have paid £150/200 for this stay at a push. Overall this hotel should not be open and should be closed for refurb.

I booked a room for Saturday 2nd July 2022. I had booked other hotels tentatively but wanted a hotel that was clsoer to a local venue at which we were attedning a concert. A present for my wife. Upon booking at Garden Court, and receiving confirmation of that booking, I cancelled the other hotels. Just 5 days before I was due to attend Carlos, from the hotel he did not identify his position, I assume someone with some form of "responsibilty" called me to advise that they had to cancel my room. I advised strongly this was not acceptable and the excuse given was contractors had overrun and my room would not be available although the hotel was still going to be open. I aske dif I could have another room he said no as the hotel was full. I said with events at Silverstone (F1) and other local events I would not find alternative accomodation. This proved to be the case!! I advised that as a result I would have to drive 3 hours instead. All I got was "sorry for the inconvenience blame contractors etc. This is not acceptable and I note from previous reviews that renovations have been ongoing for a while. I did not look at these when I booked nor should I have to when my booking was confirmed. This falls way below the standard of Best Western hotel service and I do not intend to use them again. I said to Carlos that it would spoil my weekend and it did. The romantice weekend away, the first in 3 years, did not happen. I had to drive, not drink etc etc. Carlos I found your excuses to be insincere, patronising and completly lacking in empathy and any customer service. Why I was advised in such short tilme is beyond me and if you and your team cannot manage you own contractors that speaks volumes. No offer of trying to find alternative accomodation nor offer in fact of any help whatsoever. No customer service at all.

this is the place to stay if you want to pay high prices to stay in a run down, shabby out dated hotel. You are greeted at the entrance with skips full of filthy old mattresses', window frames and general debris, old sofas sit on the edge of the car park. The hotel has rooms which are not clean nor effective? Air conditioning does not work and shower heads hang from the wall, its a mess! There is no restaurant or hot food - don't be misguided by the pictures! breakfast is actually in a brown bag - a very expensive brown bag. This is all backed up with no manager on site and a customer service team who just don't want to listen.

No food facilities, a reception that shuts up shop at 11pm, a room that was tatty and with A/C that was out of order.

There was no baby cot, but on the ******* site I put that the child was under 1. I was informed that this was your fault.

Unfortunately the hotel is being refurbished but remains open. Shower didn't work properly, didn't work this out until 0630 and it was too late to complain. Staff were lovely and doing the best they could. Was worried by the presence of a security guard, this was compounded by the reception door glass being smashed. The restaurant was closed as well, this was not noted when I booked and was a total disappointment. Air conditioning was hanging off the wall. This will be a lovely hotel again once the refurb is finished, however, for now it is rather disappointing.

Hotel was ok it was a bit a tired however work was going on. It was a shame the restaurant was shut. The receptionist was very helpful

Why is the property available to be booked online during the night if there isn’t anyone there to check in guests? You should close your property online between 11pm to 7am like many other properties do! Very disappointed when I booked, paid online and when arrived, no one there to check me in. And the funniest part is that the property claim to have 24h room service. Another lie, otherwise I would have been checked in.

For the price it was disappointing , paper cups accompanying the kettle , extemly basic , and was told we didn’t have to be in by any certain time as security was on the front desk all night after 11pm to let us in. We were stuck out in the cold for half an hour trying to arouse the security (very obviously sleeping ) ring the doorbell banging on the door then having to ring the hotel , no answer but we could hear it ringing from outside, we were left standing thinking how were we going to get in, then emerged the security from the back , opened the door and didn’t even speak one word to us, how rude as we had been stuck outside in the cold for 30mins , would not choose here again