Holiday Inn Express & Suites Kalamazoo

Although the service was good the hotel itself is in poor condition. The bed was absolutely horrible i felt like i was sleeping on the floor. The shower walls were scary i thought the plaster was going to fall off.

Pool area in complete disrepair, no towels. The whole building smells musky.

Easy and quick check in, friendly staff, clean rooms and facility overall.

Perhaps a little dated but clean, very comfortable bed, great staff, very good hot breakfast buffet.

Holiday Inn Express is our go to place to stay (Ohio). This property needs to be updated. Rate should be $99 per night.

I loved the staff - extremely helpful in surprising my daughter with her best friend that came in from a different state - even putting us in rooms next to each other! I didn’t like how there were unsupervised soccer kids running up and down the hallways knocking on my door and running away constantly. The rooms need maintenance for water damage in the bathroom above the shower, and they are dated. The staff made it worth it though for being amazing.

On the way up to the room I was a little nervous because the property was a little run down, but I convinced myself it was just in need of a little updating/maintenance. However, we got to the room and upon entering we were horrified to find the bathroom in grotesque condition. Urine all over the toilet seat and a questionable sticky substance on the bathroom counter. Shower curtain also gross looking with grime. We automatically start to question if anything else had even been cleaned as the bed looked as if a hurried teenager had made it. We then quickly went back down to the desk to let them know and request another room or for it to be cleaned. They were sold out so could not move us and no one could authorize a reverse transaction so we were stuck. Front desk sent someone to clean but after we got back to the room it seemed as though only the toilet had been cleaned as counter and everything else was the same. We were helpless, and decided to reluctantly stay and touch as little as possible. Thought maybe the tv would help distract us but it was not in working order. Needless to say this was a terrible experience for us, we did not sleep well and made sure to throughly clean ourselves and belongings when we got home. In the morning, we once again stopped by the front desk to let them know how bad of an experience we had. They had me write my phone # down on a piece of paper so the manager could contact me. I haven’t heard from the manager yet and $200+ still charged. 😭

I did not stay at this hotel. It was filthy dirty. There were empty liquor bottles in the nightstands, empty wrappers on the floor. The bathroom was not clean. There was a stench of urine.

Late check in specified on booking and no staff available for at least 20 minutes we stood in lobby waiting