Country Inn & Suites by Radisson, Mesa, AZ

My tv was not entering channels, or using guide properly. So went to desk to discuss, thought most likely batteries were weak. She called the lame weak maintenance person. He looked at tv, said it was the gadget at bottom and turned the channels with remote 6” away. I laughed I want to be able to change channels in bed, LIKE AT HOME!! Told him to bring me a functional tv. Didn’t!!! Told desk clerks, I need a functioning tv , bring one from another room. She said I don’t know which room? I said any room not in use and has a tv that DOES WORK!!! I need a refund

Chicken took a while. More than 15 minutes. Counter said that the computers are down. Also the front desk attendant seat is taped up with clear tape. Looks so tacky. Looks like a very low rated hotel by having that at the front desk. Again, like I always say, don’t know why I do these Rating stuff. Nothing ever gets done. Nor do I get a letter or a call. Plus the front of the hotel the paint is peeling.

The breakfast staff was incredibly rude. They told my daughter, who was waiting for her bagel to heat up, to move. Literally said, Move. They cut in, while we were trying to get our food and reached across until we moved. In the 3 days we were there we asked for towels only on the 3rd day and there weren't any. My room was not vacuumed. Hair ties were on the floor that were there when we walked in. The bathroom still had the previous guest toothbrush in it. The shower floor was slimy like conditioner was still in it. Front desk staff was great.

The noise from the interstate was horrible and kept us up all night even with the tv on. The beds were hard and lumpy, there was still cleaner in the toilet and hair all over the tub and bathroom. The floor was sticky and disgusting.

The hotel furniture was old, the couch was ripped, the blowdryer didn’t work, and the first floor smelt like smoke to the point where we all gagged every time we had to walk down that hallway. The service was lackluster. In 4 days our room was never cleaned once. Our trash was not even emptied. We called down to get towels, and they told us we had to come down and pick them up ourselves. We won’t be returning.

The shuttle is a definite plus. The lobby and outside area were very nice. The room however, was not. The mattress was horrible, the entire bathtub and shower was stained and needs to be replaced. Outdated in general.

The check in process was quick and very professional, we had to catch an early morning flight so they adjusted their transportation schedule, they even made us a to go breakfast bag since we left before the breakfast area opened. The room was comfortable and clean.

The rate for the property seemed high for the condition and quality of the room. We were in rm 239 and all of the fixtures and amenities seemed a couple decades old - the door car key usually only worked after 3-4 tries; the bathroom sink was yellowing and very cracked all around the drain. No plug ins for electronics, no room service provided other than garbage emptied. Breakfast was very limited and quality was mediocre, and seating very limited. Staff was pleasant at the front. We were there for a tournament, and the rate was $215, but to extend another day would have been over $300. That is a ridiculous rate for the condition the hotel is in. I would expect upgrades to all of the above if you are going to charge that rate.

Business stay. Shower curtain smelt musty like its damp all the time and not washed. Great water pressure. Plenty of places walkable to eat. If you plan on checking in early there is a $20 fee before 4pm.