We have just returned for a week at this newly refurbished apart hotel in Alvor, really impressed with this hotel, lovely decor throughout and the rooms were lovely, very quiet at night time so a good sleep is to be hard here. Breakfast is more than adequate and is self service offering continental cuisine and a hot buffet of the usual scramble eggs, bacon, sausage etc, etc. the staff are so friendly and accommodative for all your needs and Ruben and his colleagues who helped out during breakfast and the outside pool bar deserve a special mention 👍. The hotel is Meters away from a local supermarket suitated at the rear of the hotel and equal distance from the heartbeat of Alvor itself. The pool is a decent size and not deep and ideal for young children, but was a bit cold 🥶. We will defo be back, well done to all the staff and management at the hotel 👋👋👋
Tivoli Alvor Algarve - All Inclusive Resort is located in the beautiful Portuguese fishing village of Alvor. Within close proximity of the hotel, guests will also find some of the most beautiful beaches in the Algarve. Plus, guests can also easily reach the main attractions in Portimão and Lagos. The hotel is home to 491 guest rooms and contains an option to suit every traveler. Superior, deluxe, family quadruple and family deluxe rooms are all available, as are family suites. Plus, a number of the hotel’s guest rooms have been designed specifically for families. Tivoli Alvor Algarve - All Inclusive Resort has a fantastic range of premium services and facilities. During their stay, guests can choose to swim in one of the hotel’s six swimming pools, workout at the gym, enjoy a treatment at the Wellness Centre, or work on their serve on either of the hotel’s two paddle tennis courts. On top of this, the hotel also delights guests with a fantastic selection of food and beverage options. As one of the finest all-inclusive hotels in the Algarve, Tivoli Alvor Algarve - All Inclusive Resort offers guests the choice of four restaurants and two bars. From morning until night, you’re guaranteed to find an option to suit your cravings.
2024.11.20
Overall I was a little disappointed with our stay here. The good points first! The concierge guys who take you to your room in the golf buggies were all very pleasant and could not do enough us while we were there. We stayed in a 2 bedroom premium room which inside was very good, lots of space, clean and had everything we needed. The not so good points. It is a pity that the bar and waiters weren't the same as the concierge. If this is a 5* I would have expected them to be more efficient and more helpful. There was no waiter service at the pool again something I would expect for this standard. Now I know that the summer months are peak season but this property was very overcrowded. It was near on impossible to get a lounger by the pools if you weren't down very early and on some of the nights at the buffet the queue as out the door. Food was just ok and on some nights there were dishes not being replenished as they had probably ran out. At a good true 5* hotel this should not be case. We did try Roastic which was good but MAd Med and Caroseelo were booked out!!
The owners have spent money on the hotel to improve the look and appeal, although despite this there are several things that let it down. We booked a Superior sea-view room and on arrival (our room was not ready as we were early) we were informed that, our room would be on the second floor. We were then placed on the fourth floor and were assured that it was a Superior Sea-view room. The room was tastefully decorated, but a little tired with a partial sea-view - large tree obscuring the sea and with a small bathroom. First night; beds and pillows very uncomfortable, needless to say we didn’t have any good nights sleep for the week we were there (requested pillow exchanges which didn’t help). The room was very hot, twice we reported that the AC wasn’t cooling and asked for a fan which didn’t appear. Housekeeping didn’t refill the fridge with water, nor replenish teas/coffee’s. We asked several times for more water and wondered if they were chargeable? On checking with reception, we were assured they were complimentary - after this our fridge was restocked everyday. Bathroom exchange bidet and face clothes -took them away and didn’t leave replacements). With all our negatives, the location was perfect and staff where friendly.
Huge improvement in the last few years. We have been coming to Penina for the last 12 years. Just post Covid, the hotel and golf courses were very run down. (Like many hotels so not unique). The recovery to great service now is impressive. The hotel has not been rebuilt or even redecorated but is much ‘fresher’ and a pleasant place to spend your holiday. The Championship Course is much improved and probably only one more season from being back to great condition. The Resort Course is much improved over this year. Four temporary greens whilst the original greens are relaid. Fairways quite good but tee boxes need attention. Having said that, the price to play has been reduced to compensate and the golf staff made sure you understood that the course is having work before you sign up. The par-3 course no longer exists and there seems no sign that it’s coming back. A web search shows the par-3 as still being advertised. The Gym is still an asset. Bit old but good enough for a rounded work out. Now the gem in the crown and the most improved area is in staff attitude, friendliness and helpfulness. Front desk is very welcoming and efficient. Dolores was ever present and helpful. Bar and Henry Cotton staff are likewise, friendly and efficient. Breakfast is great, choice and quality of food has improved from adequate to very good. Someone is clearly on top of the offer and service. Staff quantity increased and all seem happy and helpful. Golf Shop and Caddy Master group are also great and a joy to interact with. Overall, my opinion…. A 5* hotel that is really a 4* hotel with 5*+ staff. Definitely on the right trajectory getting back to its best. The key to the next level of offer is to finish off the Henry Cotton golf course and get the Resort Couse back to great condition.