Beautiful Room, but Service and Food Fell Short
The hotel overall was alright, and considering the price, what we got was okay. The room itself was excellent – very spacious, clean, and comfortable. However, we expected more from a five-star hotel. Staff service was underwhelming and communication difficult at times due to limited English. Except Lucas, he was great.
Food was the biggest disappointment. For a hotel with “Health and Wellness” in the name, we expected nourishing meals. The breakfast buffet had fresh fruit, but gluten-free options were poor. The bread was inedible, and the gluten-free dessert was just plastic-wrapped sugar pastries. Staff showed little knowledge about intolerances or gluten-free diets.
The early checkout breakfast package was another letdown. The night before, reception noted my request for gluten-free bread, eggs, butter, and fruit, while my partner expected a standard meal. What we actually received was just two hard-boiled eggs, a pear, and a small bottle of water to share – far below five-star standard.
Many reviews mention the glass bathroom walls with no privacy. This is true, but our suite had an extra enclosed toilet, which we appreciated. For standard rooms, however, this could be an issue, especially for new couples.
Amenities were fine but unremarkable, and the décor felt uninspired compared to the promise of a vibrant wellness retreat. Overall, there was a lack of refinement and congruence between what the hotel advertises and what it delivers.
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