Samuel
2 กันยายน 2023
Rude reception staff upon arrival, then shown to room (the family suite) to find a large piece of broken glass in the patio doorway as well as finding the room in poor state (very mouldy bathroom window, damage to most walls). Upon finding glass, tried to call reception on the room phone, only for them to hang up... Went to reception to report the broken glass, only to be shunned away after they asked for housekeeping to attend the room and reclean. No offer of a sorry or compensation for the hazardous item found within 30secs of being inside the room, which could have injured my two young children. If room was maintained and the reception staff weren't rude then review would be different as has potential to be good, however on our stay it was poor.
And without being picky, the pool edge displayed mould all around the edge, visible when in the pool.
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