The hotel overall is nice and clean. The location is good and close to the city centre, however one of the conciege staff named Christopher is absolutely impolite and rude. We just parked our car in front of the spacious area for 10 mins only without blocking the road, and he told us straight away we can't park there. He should be more polite and ask us why we park there first but not starting off saying we can't park here without knowing the reason behind. He definitely needs to learn how to serve customer in a more nice and polite way.