Fiordland Lakeview Motel and Apartments is a beautiful hotel with stunning views close to Lake Te Anau. Most attractions are within walking distance. I accidentally left some belongings behind, and the hotel staff were extremely helpful, promptly arranging delivery and resolving the issue efficiently. Highly recommend!
I would have given this a 5-star rating. However, I deducted one star due to staff behaviour and a fire alarm that went off at 5:00 a.m., requiring guests to evacuate the hotel.
Additionally, the staff could benefit from some customer service training, particularly in showing warmth and empathy toward guests. When we visited the front desk at 12:30 p.m. to enquire about an early check-in, the staff member was not at all understanding or accommodating. She bluntly say “No” and kept looking at her monitor without any reason.
Couldn t had been any better !!!!!!!!!!!!!!!!!!!!!!!! Our 2 rooms had everything we needed , very cosy and warm . Very easy check in and check out ; I had emergency business to attend to , an the Lady at reception was ever so helpful....great shower pressure. great beds .....Washing machines very easy to use and located . Thank you All was great .....