In July my family and I traveled to Riviera Cancun for 10 days to celebrate our 25th anniversary. Before our arrival we spoke with Valeria, who we expressed that because we were travelling with three children we requested to have connecting rooms. She expressed that it is not a guarantee, but she would do her absolute best to ensure that we did get one. Upon arrival, we were greeted by Carlos who treated us with snacks and refreshing drinks. He took us for a tour of the property and to our room. The rooms were spacious. They had connecting doors and because we were celebrating our anniversary, they had chocolate treats in both rooms with chocolate covered strawberries. We were then introduced to our amazing butler Alex, who made sure that all Of restaurants were booked for our stay and all our needs were met. He sent us a message every morning with the open restaurants, bars, activities that were happening for the day. He went above and beyond his position to ensure that our stay at the Hyatt was exceptional. We are so grateful that we had him on hand. Alex was so attentive that when him and my husband discussed my husband‘s love for tequila he went out of his way to make sure he arranged a special outing for him and I with a tequila tasting on site. That particular tasting was hosted by a gentleman named Gerardo. He was so informative. He was so attentive. He made sure that we understood the different types of tequilas. Let us know about the history and how certain tequilas were meant for shots and dessert and mixing. I’m not a big fan of tequila like my husband is but I did find a new respect for it and Learned a lot about it. Our first day out at the pool, we met an amazing waiter named Leo. He became our favourite go to person. We literally followed him to every section of the resort that he was at for our entire 10 days. He was attentive, kind and always had a smile on his face, no matter how hot it was, and how long his shift was. He had great recommendations on places to visit things to do on the resort and drinks to try. The second day we met Roberto, who is the manager on duty and he is one of the reasons our stay at Hyatt Ziva was impeccable. He checked in on us on a daily basis. He made sure all of our needs were met, and we were comfortable in the resort. He even came out on his day off the day we were leaving to say goodbye. Actually many of the people that we met on the resort did. Roberto also introduced us to the hotel manager, Yessi, who was amazing and we definitely let her know that the staff she has were amazing and how they played such an integral role in making our vacation a memorable time. And also I’d like to mention Denise, who is the restaurant manager, and she was absolutely amazing. When she found out that my husband and I were celebrating our 25 year anniversary, she went out of her way to make reservations for us at the French restaurant in a private room. She even got the chef to greet us and explain the
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