The hotel front stuff was very good and really helpful, by ensuring we settled comfortably. The environment was really nice and the weather was great. We got some very nice sunlight from our window. They communicated on time and gave us ample to prepare before checking out.
They were up to their task. They were very friendly and curtious to us. Their Amenities need tobe improved .
It was life time experience with their Manager.
Went down to the counter to extend my stay for one more day, was told that it is ok as long as I pay before 1300. when I went to pay at 1300, I was told that the hotel is full and I have to check out.When I check back at Trip.com I saw that there are other rooms avaliable but I was not even given that option. It would have been ok if I was told that it was full and I cannot extend. I am now stuck at the lobby and will have to look for another hotel.
Smart and efficient service. Lovely breakfast.
Usual utility problems for Uganda, i.e., elevator broken down, room key didn't work and unreliable internet.
Maybe the manager should invest in a country where these problems don't impact businesses.
Friendly personnel, good location close to the city center, pretty nice restaurant. Pretty poor breakfasts with nearly the same options every day. There is electric kettle in room but cord is too short and I had to use cup as stand while boiling water. Bathroom is average and saw better times, hot water 24/7. Premium rooms have AC but no fridge. No coffee table only narrow console along the wall you can use to store something. Wardrobe is just big box with one shelf and several thin clothes hangers. Stable wife connection. Pretty good price to quality ratio comparing with nearby places.