Good location. Hotel clean and staff at the reception excellent and easygoing, always with a smile and kindness. Massage also incredible. Food could be a bit better, everything else was perfect!
Overall, it was a good experience. We had contacted before arriving asking for an early check-in due to traveling with a 2 year old, but no rooms were available.
The room was brilliant, and they delivered a cot straight away when we got in there.
The pool was great for the little one. Drinks were fairly prompt.
When going back to the room, various appliances were not working. A quick word with reception, and someone was there immediately and fixed it all. Someone then came to check 30 minutes later (great service).
Had room service. Mixed our order up but they came quick enough and apologized. Salad was tasty, but the jambon and cheese sandwich had no cheese.
Breakfast had a good range. Fresh omelets were nice but wish I could have had fresh scrambled eggs.
ผผู้เข้าพักOverall, it was a good experience. We had contacted before arriving asking for an early check-in due to traveling with a 2 year old, but no rooms were available.
The room was brilliant, and they delivered a cot straight away when we got in there.
The pool was great for the little one. Drinks were fairly prompt.
When going back to the room, various appliances were not working. A quick word with reception, and someone was there immediately and fixed it all. Someone then came to check 30 minutes later (great service).
Had room service. Mixed our order up but they came quick enough and apologized. Salad was tasty, but the jambon and cheese sandwich had no cheese.
Breakfast had a good range. Fresh omelets were nice but wish I could have had fresh scrambled eggs.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
ZZAYATIJ’ai été surpris par l’accueil et le professionnalisme de l’équipe de cet hôtel, un personnel très respectable professionnel, très accueillant bienveillant. Nous avons été super bien accueillis. C’est un endroit très calme pour se poser tranquillement la propreté de cette hôtel mérite ces cinq étoiles sur chaque classement en en garde un super bon souvenir et hâte de revenir prochainement. J’ai remercie encore particulièrement le service de sécurité, le service à l’accueil réception et surtout le personnel de restauration vraiment y a rien à dire. Allez allez-y, les yeux fermés pour ceux qui veulentséjourner dans cet hôtel vous serez super bien acquis. Merci encore et j’espère à très bientôt.