Vou com alguma frequencia a este hotel,a qualidade preço está otima fica perto da vila de santa cruz e para além disso a vista é expetacular seja para o mar seja para a montanha,top é a piscina ,adoro para recarregar energias
No geral a estadia foi boa. O hotel estava limpo e o atendimento foi simpático.
No entanto, deixo duas recomendações que poderiam melhorar bastante a experiência: a aplicação de cortinas blackout nos quartos, porque as que existem atualmente deixam passar muita luz; e a adição de mais canais na televisão, já que neste momento apenas tem os canais normais.
CCynthia991Very good stay. Room was clean and spacious. Staff were friendly and helpful. They greeted us every time when we passed by the reception. We were not come for the light show but good to have it. Free car park was included but it could be challenging for big car. We didn’t try breakfast nor dine in their restaurant. You may opted for not having the room cleaned and get 5€ voucher in return. Bear in mind that you have to order something more than 5€, one voucher each time.
TTravelTime11Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.
ผผู้เข้าพักWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
HHarsh.RStayed here for a short trip and loved it. Breakfast was delicious with both local and international items. The room was cozy, and the bathroom was very clean. Excellent hospitality from the entire team.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
LLe Neindre YvanAmazing hotel in the very center of Lisbon. Location is right in the middle of the Bairro Alto. Hotel is walking distance to vista points on the old town, trams and many restaurants nearby. Rooftop restaurant and bar is highly recommended for breakfast or to have a glass at sunset watching colors changing on the roofs of the old town. Unforgettable.