Slightly rustic by North American standards, but clean and comfortable. Elevators were very small and very slow based on the capacity of the hotel. A bit isolated from shopping and other amenities. You definitely need a car or arrange your transportation if staying there. Nice beach nearby within walking distance. Good breakfast and facilities like pool, spa and massage. Staff were polite, but when we complained about a noisy heater fan in our room, their solution was to simply turn if off instead of fixing it. Not a bad experience overall. It is a very quiet and relaxing area.
I liked the Czar Lisbon Hotel. There are several eateries and supermarkets near the hotel. I could stock up on water and other essential stuff.
It is also easy to hire Uber. Burger King and pharmacy is just opposite the hotel. Hotel also provided the travel adapter upon request.
Hotel has a restaurant on the same level as the reception with a wide variety of food in the menu.
The toilet is nice and huge for two.
No geral a estadia foi boa. O hotel estava limpo e o atendimento foi simpático.
No entanto, deixo duas recomendações que poderiam melhorar bastante a experiência: a aplicação de cortinas blackout nos quartos, porque as que existem atualmente deixam passar muita luz; e a adição de mais canais na televisão, já que neste momento apenas tem os canais normais.
CCynthia991Very good stay. Room was clean and spacious. Staff were friendly and helpful. They greeted us every time when we passed by the reception. We were not come for the light show but good to have it. Free car park was included but it could be challenging for big car. We didn’t try breakfast nor dine in their restaurant. You may opted for not having the room cleaned and get 5€ voucher in return. Bear in mind that you have to order something more than 5€, one voucher each time.
TTravelTime11Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.
ผผู้เข้าพักWe had a pleasant stay at Masa Hotel spa combo grande collection .The breakfast was really nice and great way to start your day, and the amenities were excellent — guests can use the spa, gym, sauna, and bath facilities, which made the stay more enjoyable. Although the location is a bit far from some of the main attractions, it is still reasonably convenient since they can be easily reached by metro.
Cleaning was generally okay, but the shower drain in our room was not working very well, which was a bit inconvenient.
HHarsh.RStayed here for a short trip and loved it. Breakfast was delicious with both local and international items. The room was cozy, and the bathroom was very clean. Excellent hospitality from the entire team.
DDill ChenThe hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.