ผผู้เข้าพักWe had non refundable pre paid booking at Soleil de Boracay from 20th to 24th Feb 2026 to celebrate our 47th marriage anniversary. Unfortunately my husband fell ill in January and had to undergo a heart procedure in Feb .
We requested trip.com as well as Soleil de Boracay to refund the booking amount and also submitted the medical papers as required.
But trip.com and Soleil de Boracay kept passing the buck to each other saying we have to contact the other one for refund.
Really disgusted with both for such behaviour.
They could have kept the pre paid booking amount for future bookings as this was a genuine distress case and not change of mind.
ผผู้ใช้ไม่ระบุชื่อit was my first time visiting boracay and i didnt regret staying in newcoast! i loved my hotel room so much that i barely leave my room. if youre looking for a hotel that will offer you a slow days you should book this hotel.
AAdelfa ManalI would like to commend and thank Belmont Boracay Hotel for being warm and accommodating with us during our stay. It was a memorable time for the family especially to our daughter who celebrated her birthday there. They made my daughter's birthday extra special with their complimentary cake and greetings set up in our room. It was a good surprise for her. The staff had been very helpful and provide an excellent service. More power to you!!
ผผู้เข้าพักI was so annoyed with the remote control being faulty during our entire stay. I need to get near the sensor, just to keep it functioning. Imagine the hassle of standing up, every now and then just to change channels. For 54k for 2nights, its not worth it. Its really frustrating.
Also prior to stay, I specifically requested for rooms near each other since we had kids and seniors with us. But lo & behold, rooms were 1 building away from each other. I kindly asked for assistance, but the front desk officer who I was talking to showed no empathy, the worst part? it seemed she was blaming me, telling me I was the one who booked it. Yeah, right. But it was my first time in the property, how would I know the room 341 was far from room 415. I assumed it was just a floor / elevator away. It feels like she wasn't even willing to help after all and just put all the blame to the client.
One more thing, prior to our stay at Mandarin, we stayed at another property at Station 2, the front desk was a lot different!! They're not as accommodating, something was off, it feels like you're not welcome (I am pertaining to the front desk / manager who was processing the check-in)
What I only liked about them was their staff who welcomes you when you arrive (the ones handing over wet towels and welcome drinks) they greet you warmly & very welcoming. Also, the request for a birthday greeting was also granted, thankful for that. But thats it, never coming back.
DDarina Muradyant’s a good hotel but a little bit tired. We had big room with 2 comfortable beds. The view was so-so- on the roof, but one day we saw monkeys there - it was fun ! The territory of the hotel is very beautiful- a lot of plants, trees and flowers. The staff is very polite, friendly and helps with any questions. The breakfast is quite good - eggs, pancakes, vegetables, fruits, fresh juice, coffee- in common we had all what we need. We like swimming pool - it’s big and beautiful. The beach of Movenpick is good too, but it was bad weather, so unfortunately we couldn’t enjoy it as well. And of course we liked chocolate hour - it was so tasty !