At first, we were booked into a room which have maintenace being done on top of it, so the was constant banging noise which is very unbearable. So we decided/forced to downgrade to a lower class room (which should be much cheaper). This room should not have been made available in the first place. If we knew the state of the room at first, we would never have booked the room. Not yo mention the room is at the lowest floor of the hotel, thus the windows have no view, just a wall. Very dissapointed with the hotel
Horison lokasinya strategis, pelayanan sangat baik, sangat bersih, fasilitas sangat oke banget, makanannya delicious, sangat cocok jadi destinasi utk liburan keluarga.
Namun ada sedikit saran, kursi santai yg sudah rusak kayu kayunya mohon diperbaiki dan mohon disediakan siaran tv lokal utk tv disetiap kamar. Over all good.
Nanti kita pasti kembali lagi utk liburan ke Horison.
The staff here are lovely - very friendly and welcoming. They arranged a taxi to the next town for me and made sure I departed safely. The room has everything you need - kettle, bathroom, WiFi. It is clean, comfortable and safe. The hotel is attached to the mall so very convenient for restaurants and shops. It is only 2km from the airport. I would say it is great for a short stay and I will definitely come back. My only ”complaint” is that the water pressure in the shower wasn't very strong. Apart from that, everything was fine 🙂
The shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
The hotel good , the aircon is also cold . Everything was fine .
Only the downside is im almost trip because one of the tile is actually loose and left a big gap .
Its unfortunate for the new build hotel in the city of pontianak, the room that i stayed in was full of hair. Beside that everything was fine. To the housekeeping team, i think they need to evaluate the whole team so they could improve and this thing wont be happen in the future.
FFIFO TravellerThe hotel good , the aircon is also cold . Everything was fine .
Only the downside is im almost trip because one of the tile is actually loose and left a big gap .
YYkzIts unfortunate for the new build hotel in the city of pontianak, the room that i stayed in was full of hair. Beside that everything was fine. To the housekeeping team, i think they need to evaluate the whole team so they could improve and this thing wont be happen in the future.
ผผู้เข้าพักThe shops situated opposite the entrance & exit of the hotel play very very loud music until 3.00 a.m. We hardly slept on the first night. However, we moved to another room which was facing the swimming pool on the second night and it was very peaceful.
Personally, I don't like the switches in the rooms. There should be more switches for guests to control the brightness of the rooms and the bathrooms. Currently, the room is either very bright or I can turn on 2 wall lights (very dim) + 1 night light. The Foyer and Reading switches don't work.
For the bathroom, one switch controls all the lights in the bathroom & exhaust fan. Therefore, it's either very bright in the bathroom + noisy exhaust fan or total darkness. I like to see more switches for guests to control the brightness in the rooms and bathrooms.
Nevertheless, this is a very beautiful hotel with very friendly staffs. I will definitely come back and stay when I come back to Pontianak.
ผผู้เข้าพักAt first, we were booked into a room which have maintenace being done on top of it, so the was constant banging noise which is very unbearable. So we decided/forced to downgrade to a lower class room (which should be much cheaper). This room should not have been made available in the first place. If we knew the state of the room at first, we would never have booked the room. Not yo mention the room is at the lowest floor of the hotel, thus the windows have no view, just a wall. Very dissapointed with the hotel
Ddee556We are repeating customer to this hotel. We like the location, food and the staffs are very friendly and attentive to the customer.
We like to suggest the management to look into the minor lacking of maintenance on the rooms. Also the amnesties such as towel need to replace.
The food are good but a bit too salty. The coffee are so nice...
ผผู้ใช้ไม่ระบุชื่อWhen u specifically ask for a non smoking room and you were told at the reception that the price im paying is a smoking room. The tv should be sent to the museum as you cant see anything on the monitor.
ผผู้เข้าพักGood recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.