Positives:
- Young lady on reception super friendly, helpful and professional.
- Requested teapot and fresh milk for room and provided efficiently with a smile.
- Issue with dirty bed linen dealt with professionally and apologetically, room changed offered but declined.
Negatives:
- Both twin bed sheets were dirty. One covered in mould or grease. The dirt did not look fresh but still I find this disgusting and unacceptable in any hotel of any standard.
- Lady on checkout abrupt and unpleasant.
All the front desk personnel are the best asset this hotel has. The place could do with an update of their appliances and furniture in their rooms. Soft furnishings are ok. The cleanliness could be a bit better. They lent me slippers so I could use the steam room and it was a great addition to my stay. Overall I give the place a 3/5.
the stay was decent. What stands out from all the similar properties is really really really good bed (double bed turned out to more of a superking), nice size tv (50+ inch), sockets with USB are a bonus. interior design is subjective to taste but its not my priority at this price. I guess one can highlight fresh furniture.
Bathroom: Clean shower, standard number of towels and shower mat, hair drier, heated towel rack, shampoo/soap/body lotion and soap bar.
Waiting staff was very nice and helpful.
Breakfast: the breakfast is usual full Scottish breakfast variety buffet, (fried eggs, black pudding, hashbrowns, scones, sausages, bacon, beans) with plenty condiments available as well as 3 types of toast, couple of cheeses and hams, fruit salad, yoghurts, various sweet pastries. Full set of teas, jams honeys etc, but coffee could be a little better, but again cannot complaint at price.
The hotel it is definitely underrated. While some things around hotel are a little flimzy, dusty, it is very decent value. it all fades away when you realise how nice it is to have a fresh large bed and that it is basically minutes away from ferry terminal. Great views are come as a big bonus.
Note for parking: very limited, but you can park at council carpark not far away at reasonable cost.
Loch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
Perfect location close to rail station.Lots of positive points, however hotel was dated in parts, room carpet flooring was unstable so had to exercise caution not to trip and cause injury. Reception staff member Jamie pleasant and most helpful, so was Nicola over the phone the night before check-in. Food could be improved, with a better variety at breakfast, and providing fresh fruit.
Room allocated was not what I expected. Would stay again if better room allocated.
Everthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
ผผู้เข้าพักthe stay was decent. What stands out from all the similar properties is really really really good bed (double bed turned out to more of a superking), nice size tv (50+ inch), sockets with USB are a bonus. interior design is subjective to taste but its not my priority at this price. I guess one can highlight fresh furniture.
Bathroom: Clean shower, standard number of towels and shower mat, hair drier, heated towel rack, shampoo/soap/body lotion and soap bar.
Waiting staff was very nice and helpful.
Breakfast: the breakfast is usual full Scottish breakfast variety buffet, (fried eggs, black pudding, hashbrowns, scones, sausages, bacon, beans) with plenty condiments available as well as 3 types of toast, couple of cheeses and hams, fruit salad, yoghurts, various sweet pastries. Full set of teas, jams honeys etc, but coffee could be a little better, but again cannot complaint at price.
The hotel it is definitely underrated. While some things around hotel are a little flimzy, dusty, it is very decent value. it all fades away when you realise how nice it is to have a fresh large bed and that it is basically minutes away from ferry terminal. Great views are come as a big bonus.
Note for parking: very limited, but you can park at council carpark not far away at reasonable cost.
ผผู้เข้าพักEverthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
ผผู้เข้าพักI can't tell you about my stay as I booked the wrong dates. As soon as I found out, I phoned The Oyster Inn to cancel but because I used Trip.com, they said there was nothing they could do.
I cancelled on Trip.com and the message said that they'd contacted the hotel to confirm if it was ok to cancel FOC. According to trip.com, no response was forthcoming so my booking was not cancelled. My booking has since been ”completed”. When I contacted the hotel the following day to ask why they had not approved the cancellation, they said trip.com had simply asked for info, not to approve cancellation. Who is lying?
Suffice to say, I will not use trip.com again and have decided to stay elsewhere in Oban.
ผผู้เข้าพักPositives:
- Young lady on reception super friendly, helpful and professional.
- Requested teapot and fresh milk for room and provided efficiently with a smile.
- Issue with dirty bed linen dealt with professionally and apologetically, room changed offered but declined.
Negatives:
- Both twin bed sheets were dirty. One covered in mould or grease. The dirt did not look fresh but still I find this disgusting and unacceptable in any hotel of any standard.
- Lady on checkout abrupt and unpleasant.
ผผู้เข้าพักLoch long Hotel could be a lot cleaner. However, what really spoiled my stay was UK.trip.com. After I .ade the booking trip.com announced that the booking could not be varied. Then a couple of days before the due date, another anouncement about a £50 up front payment.
Trip.com left a sour taste in my mouth
Annoyed
Gordon McDonald
PPHYO PHYO WAI YANG YINGThis is very small botique hotel, didn't look impressive front the entrance outside hotel. The moment we went in, it is really cozy & we were greeted by very warming in house manager & booked dinner table as well. We enjoyed their breakfast and as well as dinner, very good quality. Our concern is this hotel doesn't have lift.
ผผู้เข้าพักPerfect location close to rail station.Lots of positive points, however hotel was dated in parts, room carpet flooring was unstable so had to exercise caution not to trip and cause injury. Reception staff member Jamie pleasant and most helpful, so was Nicola over the phone the night before check-in. Food could be improved, with a better variety at breakfast, and providing fresh fruit.
Room allocated was not what I expected. Would stay again if better room allocated.
PPHYO PHYO WAI YANG YINGWe booked 2 rooms 1 night last minute booking. I got Junior suite for me & my husband. Room is very spacious for UK standard, sea view is very beautiful Seaview. The hotel has lift thats very good for travelers with many luggages.The room is a little cold so we switched on spare small heater which is warm enough. Their specialist amenities are very good. Whisky Honey. Oh.our room door isn't working, that's pretty scary.
AAlan wThis was our third stay at Stonefield castle. It is a beautiful building with a nice bit of history. The grounds are extensive with scenic views and wonderful walks. The staff at the hotel were courteous and friendly. There were many lounge rooms and a well stocked bar. It is a handy place for a short stay near Tarbert if you are touring the Loch Fyne area. We shall return.