โพสต์เมื่อ 21 ก.ค. 2026|ห้องเตียงใหญ่
ผู้เข้าพักComplaint about the cleanliness of my room at B&B Hotel
I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel.
After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene.
From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done.
I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room.
I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately.
I look forward to your response.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 2,114
โพสต์เมื่อ 29 ก.ย. 2025|ห้องสแตนดาร์ด เตียงแฝด
ผู้เข้าพักQuite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!
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ราคาต่อคืนเริ่มต้น:฿ 2,154
โพสต์เมื่อ 28 ส.ค. 2024
Jeremy Manningเคยพักที่โรงแรมออร์เวลหลายครั้ง ครั้งแรกในปี 2002!
ทําเลที่ตั้งดีเยี่ยม สะดวกสบายและสะอาดมาก อาหารเช้าอร่อย พื้นที่เลานจ์มากมาย
ข้อพิพาทเดียวของฉันคือโรงแรมดูเหมือนจะไม่เตรียมพร้อมสําหรับอาหารค่ํา / อาหารกลางวันจริง ๆ และอาจมีความต้องการน้อยลงในปัจจุบัน ในอดีตห้องอาหารหลักถูกใช้และเป็นทางการ / ฉลาดมากขึ้น
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 2,498
โพสต์เมื่อ 25 พ.ค. 2026
Anupama NorgroveExperience a charming stay @Jockey club rooms, Newmarket (near Cambridge, UK)
A truly traditional and sophisticated stay at the Jockey Club Rooms. Our deluxe room overlooked the beautifully kept gardens, and the interiors — especially the Colefax & Fowler fabrics — felt timeless and elegant. The bathroom was enormous, almost larger than the bedroom, and the whole property is filled with classic equestrian art and heritage charm.
We enjoyed champagne in the private members’ bar, a rare privilege for overnight guests, and breakfast was exceptional — from eggs Benedict to eggs Royal, kippers, pancakes and more, all served in a grand dining room. Easily the best hotel breakfast I’ve had.
The atmosphere is old‑world English tradition at surprisingly accessible prices, with free parking and a perfect High Street location. Ideal for visiting Cambridge or Suffolk — and we loved being able to stroll to Thai Kitchen for dinner.
Highly recommended for anyone seeking comfort, history, and understated luxury - all for the price of a room in the Premier inn!
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ราคาต่อคืนเริ่มต้น:฿ 4,596
โพสต์เมื่อ 15 ธ.ค. 2023
Peter Kavanagh
I stayed here i enjoyed this stay.
I did boil the ketrle.and that just before leaving . Dr otteker i added as the water cam be dubiiois .the demand for this water is high so i add a cleaner and i passed the water via a brita style filter .
Its nice for comlan.
The riom is cold fpr.me this is super i need cold as heat can might may be bad news?
So thr electruc stpped
Hmm
Then it seems the kettle was not on a trip circuit tp syop a nlown fuse in the plug of thr ketyel it been a notmality to have a kettel over flow. I diid not shower as i found the amount of wayer is difficult to.keep many areas as this in constant sypply
I neede dot be hydrated if i wash that does not happen ..and i spebt two.days readdresi g g this need ..
Advjce tp all hotels.os hav3 a ketgle.with glass hwrer the customer sees the water is dirty or clean..it.is.a.beyyer sytem.not.rto be too.well.its water .
?
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ราคาต่อคืนเริ่มต้น:฿ 2,767
โพสต์เมื่อ 27 เม.ย. 2025
SmithMarc
This is the second time we have stayed here and the location is beautiful.
Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area.
My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool.
Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.
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ราคาต่อคืนเริ่มต้น:฿ 4,063
โพสต์เมื่อ 5 พ.ค. 2024|ห้องสแตนดาร์ดเตียงใหญ่พร้อมห้องอาบน้ำแบบวอล์กอิน
ผู้เข้าพักThe staff were really friendly and couldn’t do enough for you
The pool was clean and well kept
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ราคาต่อคืนเริ่มต้น:฿ 1,805
โพสต์เมื่อ 13 เม.ย. 2026
ผู้เข้าพัก
We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.
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ราคาต่อคืนเริ่มต้น:฿ 2,268
โพสต์เมื่อ 26 ธ.ค. 2024
ผู้เข้าพัก
Impressive old Mill with working wheel featured inside. We were in the top floor of the main building and whilst not the most up to date bedroom accommodation it was clean and comfortable with workable facilities. Really friendly and helpful staff and great breakfast buffet with both continental and full English breakfast options. Would definitely recommend and worked for us due to location to friends and family. Great value for money.
ดูเพิ่มเติม
ราคาต่อคืนเริ่มต้น:฿ 2,822
โพสต์เมื่อ 18 ก.พ. 2026
ผู้เข้าพัก
We stayed at hotel whilst having work done in our house.We like the hotel as can take the dog with us. The room we had is in a courtyard, so ground level. A good size room for 2 and a dog. We didnt use too many of hotel facilities as we were trying keep cost down. We have used restaurant and bar before. Enjoyed food. See below for roast dinner had on previous visit. Afternoon tea was really nice. Good patjing facilities but there is some major roadworks near by. We declined to have any housekeeping and got 2 free drinks. Nice grounds and would imagine lovely in summer. Air con now in rooms. A little update of bathroom wouldn't hurt. Seal to show mouldy. Taps, plugs worn. Also cant make out picture content in room 32. Needs to be reviewed!!
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ราคาต่อคืนเริ่มต้น:฿ 2,931