โรงแรมที่มีบาร์ในรัฐรีโอเดจาเนโร บราซิล

Poor standard of accommodation Hotel staff defensive when asked for a better room Unhelpful as we booked via a 3rd party Hotel not good value for money

Algumas melhorias como por exemplo mais funcionários como o Sr.Rafael do restaurante e bar da piscina com a mesma prestatividade e profissionalismo e que merece uma atenção especial pois além do quadro de funcionários ser pequeno os profissionais precisam aprender com esse rapaz sugiro que revejam a condição do mesmo para não acabarem perdendo pois profissionais como ele estão escassos

เราพักที่โรงแรม Nacional ในเมืองริโอได้อย่างยอดเยี่ยมมาก ทำเลที่ตั้งของโรงแรมนั้นยอดเยี่ยมมาก ตั้งอยู่บนหาดเซา คอนราโด มีวิวทิวทัศน์ที่สวยงามและบริการชายหาดที่ยอดเยี่ยม แม้ว่าโรงแรมจะไม่มีสิ่งอำนวยความสะดวกมากมายนัก แต่ก็มีสิ่งอำนวยความสะดวกมากมายที่จะช่วยให้คุณผ่อนคลายและเพลิดเพลินกับวันหยุดได้อย่างเต็มที่ ไม่ว่าจะเป็นสระว่ายน้ำที่สวยงาม ห้องพักที่สะดวกสบาย และพนักงานที่เอาใจใส่ สำหรับเราแล้ว การให้บริการ Wi-Fi ของโรงแรมนั้นควรได้รับการปรับปรุงให้ดีขึ้นในบางพื้นที่ของโรงแรม อย่างไรก็ตาม โดยรวมแล้ว เรามีประสบการณ์ที่ยอดเยี่ยมมากและจะกลับมาพักอีกแน่นอน!

โรงแรมที่น่าตื่นตาตื่นใจ - ทําเลที่สมบูรณ์แบบบนชายหาด Ipanema บริการที่โดดเด่น บริเวณสระว่ายน้ําที่สวยงามสําหรับพระอาทิตย์ตกและเครื่องดื่ม คุณภาพเตียงสวย - ฉันนอนหลับฝันดีในเวลากลางคืน แม้ว่าห้องด้านหน้าพร้อมวิวทะเลจะใหญ่กว่า / ดีกว่า แต่ห้องลานภายในก็ดีมากด้วยเครื่องปรับอากาศ ผลิตภัณฑ์ห้องน้ํา ฯลฯ มาพักที่นี่ครั้งที่ 3 - จะกลับมาพักอีก!

Really lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.

minha estadia foi maravilhosa porém em relação a parte ao bar foi horrível pedir um drink nunca chegou o drink,Porém deixa para lá era o meu aniversário nada iria tirar minha paz. Eu e meu chiclete minha (filha) curtimos o máximo.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

We booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets. Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm. The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here. Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.

BOM DIA! O ATENDIMENTO NA RECEPÇÃO DO CAIO E JHONATAS EXCELENTE! DOS DEMAIS FUNCIONARIOS OTIMOS! HORÁRIO DO CAFÉ DA MANHÂ FIZEMOS UMA SUGESTÃO, POIS HORÁRIO DE 08:00 HS FICA TARDE, FALAMOS QUE O IDEAL SERIA PELO MENOS O INÍCIO ÀS 07 HORAS. AS TOALHAS NA CHEGADA ( SÓ TINHA UMA , TIVE DE PEGAR OUTRA E NÃO TINHA DE ROSTO, DERAAM DE BANHO NO LUGAR ) REGULARES, PRINCIPALMETE NA TROCA , COLOCARAM UMAS TOALHAS BEM RUINS, NÃO TINHA TAPETINHO DE BANHEIRO , TINHAMOS QUE PISAR NO CHÃO COM OS PÉS MOLHADOS. UM ABRAÇO!

The hotel has a nice location on the beach, but the property could do with some updates. The first room I went into had a funny smell, so I reported it to reception. The male receptionist looked at me, and as if he doubted my word After I insisted, he assigned me a new room, but it was left to me to move my luggage. . No support was offered and I couldn’t be bothered to ask. I did ask if there would be any complimentary water put in the room. He said he would get housekeeping to put some water, but I’m still waiting two days later.  Power outlets in the room are limited and not designed for modern travel. No USB points. The TV is old and not smart or Internet connected. There are no cable channels so nearly all of the channels are local language apart from one CNN news channel in English.. The hotel is quite noisy and dogs. The walls are thin and guests scrape furniture across the marble floors. This is relatively easy to remedy if the hotel cared. The rooftop pool was disappointing as it’s quite small and normally full of kids. The restaurant is closed after breakfast. There is a bar, but it’s never open.. The biggest problem I had was the Internet. It did not work properly in my room and kept cutting out every few minutes. I had to stand in the corridor or come down to the lobby in order to get any decent coverage. I complained to the staff, but they did nothing and just told me it works.. This was extremely frustrating and I certainly wouldn’t come back to this hotel again.