Cleanliness 7/10 -There was a shampoo and lotion used in the shower booth, the tub had black specs Food Quality 8/10- Food taste is fair and just some touch needed on presentation Staff friendliness & customer service 6/10- On check in the receptionist didn't exhibited a sense of urgency, she was attending to a personal call and afterwards started chanting to our shuttle driver talking personal issues before attending to us However the restaurant staff were so friendly and very cooperative. Thembi gave us exceptional service Sleep quality 10/10- The room is very spacious, bed comfy and the room well air-conditioned. Pool master is a room to be Attention to detail 5/10- there was no bath soap in the room Overall hotel rating***
We had an absolutely lovely three-night stay at Little Outlook in Victoria Falls. The place is perfect for couples, offering a peaceful and charming atmosphere. The accommodation was clean, cosy, and beautifully decorated, with everything we needed to feel at home. The bed was very comfortable, and we loved sitting on the veranda relaxing after our outings. The location is excellent – close enough to the main attractions like the Falls but tucked away enough to feel private and serene. We appreciated the helpfulness of the staff. Breakfasts were fresh and delicious, and the service was always friendly and attentive. The team made sure we were well taken care of throughout our stay. Little Outlook truly feels like a hidden gem. We would highly recommend it to anyone looking for a romantic and relaxing getaway in Victoria Falls. We hope to return someday!
My family of 4 stayed at one of the suites and it exceeded all expectation. The rooms were clean, roomy, well appointed, great thick towels, beds were very comfortable and the AC worked very well considering the heat. The breakfast at the nail lodge was buffet style and had a great variety. Pool was clean and refreshingly cool. The staff were exceptional in every way. I would highly recommend staying at one of their family suites.
I've long been drawn to the vibrant, multi-colored bougainvillea fence, so I was thrilled to experience the comforts within. The well-sized rooms are tastefully furnished, while the generous bathroom boasts both a tub and shower. However, I found the pin shower heads, common in this country, perplexing. Please try a drum head. This medium-sized lodge is ideal for family gatherings and events with friends. Gamu, embodies exceptional guest hospitality from her command post at the reception. The dining staff, including two Melodies and More Blessing, have a keen understanding of attentive service. As with many Zim establishments, the steak will be your best bet for food. The cheesecake earns special mention for those with a sweet tooth. I enjoyed the lodge's serene setting and proximity to Victoria Falls, accessible via a scenic downhill run. The pricing was reasonable.