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We had an excellent experience at Capri hotel, especially with the friendly and helpful staff, and the most amazing Guest Relations Officer Ms. Avianna! She helped us in planning our days in Havana and directed us to the best tourist attractions. Thanks so much Avianna 🙏🏽

The hotel is so comfortable. The staff was always friendly and offered good service all the time, especially the receptionists and the concierges. I highly recommend this hotel for every kind of trip. Also the location is top! For sure I’ll be back!

The good stuff...I stayed in a junior suite on the first floor for 3 nights, and it was huge, massive bed, comfy sofas and the balcony was about 25m long. Also had a great view of the bay. It also did all the basics well, the bed was comfy and the air-con worked really well and quietly. So the room was a pleasant place to stay. Contrary to some of the reviews on here I found it to be very clean. However as with many things in Cuba it was old tired and broken. I have sympathy as I don't think they have the money or the equipment to fix it. Here were some of the issues: - I was looking forwards to a jacuzzi bath (bit of luxury at the end of the stay). However no bath plug (which they tried and failed to fix), I bodged one with a bag, but the water was tepid and the jacuzzi didn't work. So no jacuzzi. - The room is on a very busy road/buss stop and there was glass missing from the windows so it was really noisy, like sleeping right by a main road - all night. - Some of the window shutters were broken/missing - Bathroom lights not all working - One of the bedside lights didn't work - Window handle had fallen off - WiFi didn't work the whole stay - No pressure in the shower - The shower fitting was wrong, so the water didn't point at me - The breakfast wasn't great. Buffet with fruit plus eggs (similar to others I had been served in Cuba, but lower quality, there was cereal, but it was not stale, but completely soft, it must have been out/open for ages) - The bar man ripped me off. I had a lemonade. In posh restaurants in Cuba this would be 100-150 CUP (about 1 dollar) and made well with crushed ice etc. I got served what tasted like a lemon squash with ice cubes. Their online menu said 100CUP. The barman said 300 CUP or 5 dollars, and I had to pay with a credit card, and he charged me $3.30. So either the bar is ridiculously expensive (over 3 times the standard price compared with better restaurants) or the barman overcharged me. Anyway overall I quite enjoyed my stay and the only thing that really bothered me was the rip off at the bar. However as I paid over three times more to stay here than I would have done at a Casa I was expecting it to be a little less broken. For example if you pay extra for a jacuzzi, but can't use it then I can't really give a positive review, even if I do understand the difficulties they have.

โครงสร้างพื้นฐานดีที่สุดในพื้นที่อย่างแน่นอน อย่างน้อยก็มีน้ําดื่มบรรจุขวดให้บริการทุกวัน ความอุดมสมบูรณ์ของอาหารเช้าก็เหนือจินตนาการ มีไข่บันนิกและโอมเมดสั่งได้ และอาหารค่ําของ Roof ก็คุ้มค่าเช่นกัน บริการร้านอาหารดีมาก รูมเซอร์วิสธรรมดามาก ที่แลกเงินที่ชั้น 1 จะปิดตอน 4 โมงเย็น อัตราแลกเปลี่ยนไม่ดี . .

I stayed in this hotel for 3 nights and I enjoy it very much. The room were cleaned and the cleanig lady even left us a note saying welcome to us, the food was good and also all the people from the hotel were very nice to everybody. I recomend this hotel and if I will come back to Havana I will definitelly stay here.

บริการดีเยี่ยม ; อาหารเช้า 😟 ไม่ค่อยดีนัก แต่ยุติธรรม ...เครื่องปิ้งขนมปังหักไม่มีแฮมจริงๆ มีให้เลือกไม่มาก แต่สำหรับฉันที่ฉันเดินทางไปคิวบาในช่วง 14 เดือนที่ผ่านมาเป็นครั้งที่ 8 นี่เป็นครั้งที่แย่ที่สุด แต่ก็ยังรักประเทศที่ฉัน เกิด ....

Great Hotel, great location, the staff especially Julio was very helpful, and professional. The Buffet breakfast is not very good, and service in tge restaurant is below average.