Check-in was nice and easy. The hotel is located in a convenient location, but outside the Old Town so you save a little on price. I was able to get a bucket of ice each day. My only complaint was the mini-fridge. It was the size of a small microwave and crammed with over-priced items with no room left for a beer.
GGine GuyThank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
ผผู้เข้าพักWe had a wonderful stay at this property
We got upgraded to Junior Suite and really enjoyed the space
I was quite weary of Mercure after bad experience with them in Singapore, but this property has redeemed the brand !!!
ผผู้เข้าพักThe hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday.
The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.
HHazeline56A 5 star hotel with no complaints. The staff were friendly and helpful, about 7 to 10 minutes walk from Zakopane train station. Grand lobby and spacious hotel room. Definitely recommended to stay.