The only positive thing about this hotel were the room, big and spacious, and the location, super central. Although the moquette is unhygienic.
I always appreciate a luggage rack but one in a room for 2 people is ridiculous.
We also got unlucky with the bathroom as the shower curtain was mounted wrong so taking a shower meant creating a lake in the bathroom.
The hotel is not very well organised, we had to wait a lot to check-in and when it was finally our turn, even though the room was ready, we would have had to pay to check in earlier for mere 50 minutes. Embarrassing.
We left the luggages and came back later and had to queue again with all the guests that had just arrived, for more than half an hour. We only needed the key cards, we already did all the paperwork.
They preauthorised 50€ per night on our cards, in case we wanted to use the room service or the restaurant, which we explained we didn’t. And if you looked at the room service menu, you wouldn’t want to as well..
I would expect a famous chain like the Hilton to know that “Taglietelle Carbonara” doesn’t exist, it’s “Spaghetti carbonara” or “Rigatoni alla carbonara”.
Furthermore “Spaghetti bolognese” doesn’t exist as well, it’s “tagliatelle bolognese”.
There’s a pool but it’s unclear if it’s available to every guest. The staff is not keen on divulging information.
It would be nice if more of the staff would be able to speak English (and maybe a third language) as a lot of the guests are tourists from other countries.
Das Hotel hat unsere Erwartungen voll und ganz erfüllt! Die Lage ist hervorragend – in nur wenigen Minuten ist man mitten in der Altstadt und der Fußgängerzone, und viele Sehenswürdigkeiten sind bequem zu Fuß erreichbar. Das Frühstück war reichhaltig und von guter Qualität, sodass der Tag perfekt starten konnte. Die Zimmer waren sauber, groß und sehr gemütlich, man hat sich sofort wohlgefühlt. Auch die Parkgarage war ein großer Pluspunkt und sehr praktisch. Rundum ein gelungener Aufenthalt, wir können das Hotel weiterempfehlen!
Das Hotel ist für alle Stadtbesucher ein optimaler Ausgangspunkt. Der Empfang war sehr freundlich und unkompliziert. Das Zimmer war groß, gut ausgestattet und hatte endlich mal keine knüppelharte Betten. Im Bad ga es sogar eine Badewanne, die man bei den kalten Temperaturen gerne einmal genossen hat. Das Frühstück ließ für uns keine Wünsche offen, sogar für meine an Zöliakie erkranke Frau gab es glutenfreies Brot, Brötchen und Gebäck. Alles in allem, war es ein gelungener Aufenthalt.
Alles okay, sehr sauber, freundliches Personal. Es war etwas schade, dass das Hotel als supertoll renoviert angepriesen wird, die sogenannten Standardzimmer aber auf dem Stand von 1990 sind. Alles sauber, alles funktionsfähig, alles okay, gutes Bett, aber kein renoviertes Hotel.
Excellent service! We felt very well looked after in this beautiful hotel! The breakfast was truly amazing and our suite and bathroom very well equipped and extremely comfortable. The interior design could be a bit more consistent, but a warm atmosphere is definitely achieved.
We changed the room with the Frauenkirche view to a bigger room 300(39 m2). However the bathroom door is shared with the cupboards. That disturb the other when one goes to toilet in the night. The door makes noise and lights from the bathroom wakes up the other. These for 3 nights we didn’t sleep well. The elegant Grand cafe close by is wonderful in the evening for drinks.
Don’t park your car in their garage. The car lift was broken and we could not get our car in time to get to the airport. Good service of the hotel helped us to get another rental car and to reach FRA in time …