This hotel is good and buffet breakfast is yummy. Communication is a big issue. Tried to ring them but no one answered. (Tried calling direct and on net through Trip App. ) Emailed them but again no response. When asked about it on checking in .. there response was that we did not read it.
Stayed at this hotel for 5 nights and the stay was excellent. Their customer service is brilliant, helpful and always accommodating. Location is great, close proximity to various location; Golden Temple, Jalianwala Bagh, etc. Breakfast selection was good, not much non veg but I survived. Room service was great too, enough options for non veg. I can't remember names but whoever was working at the hotel from 13th to 18th March 2026, thank you so much for making the stay pleasant.
ITC Raja Sansi is a wonderful property and our stay was good. The staff was professional and warm. Food was good too!
Access to the room and privacy needs significant improvement.
The ground floor rooms are unable to sit with curtains open. Even with the sheers closed, there is complete.visibility inside.
Further small housekeeping gaps like mini bar not working and not stocked, just one towel in the bathroom despite double occupancy etc were some gaps.
Attended a wedding and we are happy with the hotel we picked. We had a total of 4rooms booked. The free breakfast was a great place to mingle and discuss the days events. Thank you Priya for having chai ready for us. The only issue was no hot water in a couple of rooms but that was sorted out.