ผผู้เข้าพักThe location is stunning and the room is well-sized for a family, modern and well decorated/ furnished in a luxury style. The gentleman looking after us was friendly, kind and helpful in booking a car, as well quick to respond to questions. The evening meal was delicious and he took us to an interesting restaurant for lunch.
Hygiene was a big issue for us. The house was filthy inside and outside and needs to be thoroughly cleaned and disinfected by a professional company. The BBQ area was so dirty it was unusable and we cleaned the outside table 3 times ourselves before using. Floors inside were filthy and only a dirty, old mop used to move the dirt around - no clean, hot water or cleaning materials were used. I threw one of the floor mats outside - these must be replaced and cleaned between guests! This meant I had to use towels on the floor to prevent slipping, which got really dirty. Staff should not wear outdoor shoes inside the property! Cupboards have greasy fingerprints all over them. There were bugs in the shower and in the curtains. I saw hair around the indoor bathtub, but didn’t use it. A thorough clean with soapy, hot water BEFORE guests arrive is required, as it’s below the common standards in China that we’ve observed while traveling (including in some budget hotels).
Breakfast was delivered to the property, but it was tiny and plain. We had just come from a budget hotel that had cleaner rooms and a more substantial breakfast provided. The ‘hot springs’ are from a water tank at the back. Showers are okay but would benefit from a water pump to improve the pressure. Beds are fine, if a little on the soft side for us, but that’s a personal preference.
Overall, this could be a beautiful, luxury stay, and the gentleman was so helpful and kind. However, it is important that the hygiene and breakfast is improved, especially as the pricing is on the high-end, and so guests will expect more in terms of quality. We won’t return, unfortunately.
ผผู้เข้าพักLocation, location, location! If you are traveling with family, especially with elderlies, this is the place to stay for a relaxed visit of the Mutianyu Great Wall. The hotel is literally next to the two lift stations (Note: there are two ways to get up: (1) all enclosed cable car both ways for seniors and (2) the open-air chair lift up and toboggan run down the great wall for 60 years old or under). We tried both because we stayed at the Mutianyu Great Wall Hotel for two nights. We visited in early November 2025, the best time to go up for us was in the afternoon around 3pm when most tourists are leaving and just before sunset, the best time to hike and enjoyed the autumn foliage with almost no crowd (morning was too cold for us). The hotel has excellent staff, very helpful, and all the necessary amenities for a comfortable stay. The hotel's restaurant has great local dishes and the breakfast was excellent.