I got upgraded to another room so I was thankful for that !
The room smelled a bit (moldish) even though the guests already there had opened the window but by night, it got better.
Otherwise, the room was big and had a heater which was really convenient.
I was happy to see a sink in the room but it wasn't usable unfortunately. I thought it would have been nice!
The kitchen is well equipped, there are books available in the dining room!
Emplacement is very good, close to the train station and a few activities.
We had been advised by a relative that this hotel on the beach was worth staying at. We had a deluxe room up on the hill across the main road so we were not actually on the beach. However the view of the ocean was fantastic particularly in the stormy weather. Due to the weather we had to drive down to the restaurant for breakfast. Restaurant fully booked out by tour groups for dinner but the tavern about 1.5km down the road saw us right for a meal. The complex seemed to have several different standards of rooms and I think ours was the best.
The staff was helpful and welcoming, the location was close to lake matheson and fox glacier viewpoint.
But the walkway to bathroom was quite dark at night.
JJoan HoonGlad to be able to pay a small amount and be upgraded to a room with facilities that we need. Love the heated bed. Spacious room. Loved their house dog who came to bid us farewell just before we leave.
If you go to the Heartland Hotel to dine, you get 10% discount by showing your room keys.
ผผู้เข้าพักLocation was very good, staff was friendly. Big kitchen and Sauna were a big plus. Unfortunately, we booked a room with shower and didn’t get it, rather received a room will fully shared bathroom and toilet.
Trip.com team supported us well.
ผผู้เข้าพักGiven 1 for amenities as the bed was too soft and the shower was very weak and the temperature gauge was very tricky. Needed to be a plumber to set the optimum temperature.
The fridge did not work. the temperature gauge button was broken
CCitizen of The World - Veni, Vidi, ViciOur rooms have a breathtaking view of Franz Josef. The staff was friendly and helpful. The premise has no lift, but the staff was ready to assist with our luggage as we were on the second floor. Breakfast was excellent in a restaurant with a view. Highly recommended.