Hotel location is good. Shopping mall all nearby, walking distance. The down part is the staircase leading to the hotel. We had to carried our heavy luggage (20kg) up the staircase. Maybe build a ramp for guest to just pull their luggage. Breakfast is good. The varieties of bread is good. Truly love and enjoy it. Except the location whereby we need to walk quite far from our hotel for 3 days. Treat it as an exercise.
I had a really lovely stay at the hotel. It was clean, in a great location, and the staff at the reception were excellent. Even the music playing through the speakers was great. The hotel is only 100 meters from the beach, so you can enjoy a nice walk or even go for a run. It’s also close to the Pier complex — highly recommended!
My first time at the hotel was great. The second time, towels had a smell of some dog. After a shower, I also had a smell of that dog. When you go to shower you don't think about sniffing the towels, and then after shower you have no choice rather than just use what you have. Funny on one side, disgusting on the other. I understand that some guests can use towels to wipe their dogs, which is I think disrespectful to other guests, I would never do that, however hotel housekeeping stuff could notice this smell, and simply place normal ones. For some reason, they didn't do that.
Just an advice: smell towels in the hotels BEFORE you go to shower! Somewhat disappointed.
Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
NNrncylglThe hotel was very clean and perfectly located in the city centre, making it easy to get around. The staff were extremely friendly, helpful, and attentive throughout our stay. Everything was well organised and comfortable. I would definitely recommend this hotel and would happily stay here again
ผผู้เข้าพักThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋