We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
Everything about our stay was fantastic greeted beautifully when we got there, room was lovely and clean, facilties brilliant, never a bad holiday experience hotel is beautiful, staff are always so lovely and the entertainment was brilliant will be booking again soon best hotel in blackpool didnt want to leave always a pleasure to stay there my son really enjoyed it wants to come back already you all take care be booking again soon could please keep me updated with the entertainment that's on for the rest of the year
Tje room jad everything we needed. Could have been perfect with bery little attention as paint and chrome peeling off of things in the bathroom, but didn't affect the cleanliness.
Bed was comfy and sheets cleaned well.
The hotel has a little café for the morning, but also the pub next door is great for food.
Reasonably priced hotel with all the basics and friendly service. One girl changing the rooms when we were leaving saw me struggling with my luggage and hurried to carry it to the main door for me which I really appreciated. The room was clean and adequate but our stay was somewhat spoiled when we discovered that the shower was stuck on extremely hot..too hot to use temperature so we had to content ourselves with washing at the wash basin which we didn't appreciate.
ผผู้เข้าพักWe visited this place with friends, 5 of us, and got a great service for 5 people in 2 different rooms. We shared one toilet. We paid 118 quids for service which is quite nice for 5 people staying for a night. As we were visiting the Blackpool pleasure beach and carrying backpacks would have been difficult so we requested the hotel staff to keep our luggage while we checked out and were gone out for the entire day, and thankfully they agreed. All in all I loved the overall service, highly commendable.
ผผู้เข้าพักomg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
DDan.PFirst experience at the Imperial Hotel, was an overnight stay travelling onwards thereafter. Gentleman on reception was extremely helpful and informative and accommodating for our 4 legged travelling companions. Lifts available, we was on 3rd floor with sea view and a great view it was. Would recommend and will stay again. Thanks
MMatthew CharlesVery clean room. Amenities were excellent and staff helpful. Despite emails suggesting I needed an app for the key to the property I was provided with a key card, which I preferred. Excellent value.