ผผู้เข้าพักThe hotel and room are comfortable and well situated (if a little noise as the room overlooked a busy square. The main issue is that they falsely advertised a pool/gym which was the reason I chose this place. After sleeping there for the night, I went to find the pool only to be told they didn’t have one (there is signage in the lift and downstairs). Trip says the pool is “under construction” but it is clearly out of action. Had I known on check in that the facilities weren’t available, I would have stayed elsewhere, Trip and the hotel have refused a refund. Terrible customer service and dereliction of duty.