คำตอบจากที่พัก: Dear guest: thank you for your comments on the Hilton Zhengzhou, your satisfaction is the greatest encouragement to us, we look forward to the next gathering with you, I wish you have a more pleasant time in the Hilton Zhengzhou !
Honestly, the best hotel in Zhengzhou , you can never go wrong with this. This is the best hotel you can get
แปล
คำตอบจากที่พัก: Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
SeasonedTravellers
Superior Deluxe Twin Room
เข้าพักเมื่อ มี.ค. 2026
ครอบครัว
12 รีวิว
6.0/10
โพสต์เมื่อ 15 เม.ย. 2026
This is an aging hotel. The air-conditioning system doesn't work. They tried to fix it twice but nothing improved. I no longer believe in Trip's star ratings.... this hotel does not live up to the Hilton standard.
แปล
คำตอบจากที่พัก: Dear guest, thank you for downloading Hilton Zhengzhou. We are very sorry to learn that your accommodation did not meet the standards you expected.We sincerely apologize for the inconvenience caused to you. The hotel will carry out regular maintenance and upgrades on the rooms and various other facilities. Our engineering team has been actively addressing system-related issues. We will further investigate and upgrade the relevant equipment to prevent similar situations from happening again.Your feedback is of great value to us and will help us improve our facilities and services. We hope to have the opportunity to welcome you again and offer you the high-quality experience that Hilton has always maintained.
ผู้เข้าพัก
Superior Deluxe Twin Room
เข้าพักเมื่อ ก.ย. 2025
ทำงาน
2 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 11 พ.ย. 2025
Very nice hotel!!! Very nice breakfast buffet!!!
แปล
6/14
คำตอบจากที่พัก: Thank you for taking the time to share your feedback about your recent stay at Hilton Zhengzhou. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
ผู้ใช้ไม่ระบุชื่อ
ห้องดีลักซ์ เตียงควีน
เข้าพักเมื่อ ก.พ. 2026
ทำงาน
88 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 18 มี.ค. 2026
The reasonable place to stay for business purposes. The location is good and the amenities are good as well
แปล
คำตอบจากที่พัก: Dear guest: thank you for your comments on the Hilton Zhengzhou, your satisfaction is the greatest encouragement to us, we look forward to the next gathering with you, I wish you have a more pleasant time in the Hilton Zhengzhou !
ผู้เข้าพัก
ห้องดีลักซ์ 2 เตียง
เข้าพักเมื่อ ธ.ค. 2025
คู่รัก
4 รีวิว
1.0/10
โพสต์เมื่อ 5 ก.พ. 2026
Unfortunately, this hotel does not meet the standards expected from an international brand like Hilton. The overall condition of the property is very poor and looks old and outdated. From the moment I arrived, it did not feel like a Hilton hotel at all. The rooms and common areas are worn down and clearly in need of serious renovation and better maintenance.
The service was also very disappointing. Staff were unhelpful and lacked professionalism, which made the stay uncomfortable. Requests were either ignored or handled very slowly, and there was no sense of hospitality or care for guests.
Considering the brand name, I expected a much higher level of quality, cleanliness, and service. Sadly, this hotel fails on all of these points. It does not look or feel like an international standard hotel. I will definitely never stay at this hotel again and do not recommend it to anyone.
แปล
คำตอบจากที่พัก: Dear guest, hello! Thank you very much for staying at Hilton Zhengzhou and your review of the hotel. We sincerely apologize for not providing you with a satisfactory accommodation experience. The hotel will carry out regular maintenance on guest rooms and other facilities, perfecting every detail to provide you with a perfect accommodation experience. We will also enhance the training of our employees' service awareness to bring you truly high-quality services. Listening to guests' opinions can help us create a first-class customer experience. Thank you for your valuable feedback. Your satisfaction is of great significance to us. I sincerely apologize to you again and wish you a pleasant journey!